Posted: Thursday 23rd November 2017

Kaeren began her career in July 1992 as a Careline operator working from the original site at Peter Sell House in Hitchin. 

It was a smaller operation then and Kaeren sometimes contrasts her experiences then with the state-of-the-art systems that are in current use.

25 years ago, audio data was stored on reel-to-reel tape recorder! And with mobile phones yet to reach the market, contact with field staff was via walkie-talkies!

Herts Careline has moved on a lot since then and uses cloud-based information technology to help over 8,000 Hertfordshire residents to remain safe 24 hours a day.

Kaeren’s current role is as the data administrator and she keeps Herts Careline’s vast data flows safe and secure, so that operators have the right information to handle the life critical calls that are received at over 100 calls per hour.

Kaeren’s milestone coincides with Herts Careline’s 35th anniversary year, and the service has a celebratory event and open day planned for later in the year.

Cllr Bernard Lovewell, North Hertfordshire District Council’s (NHDC) Executive Member for Housing and Environmental Health, said: “I’d like to extend my congratulations and thanks to Kaeren on this impressive milestone. Also to thank her for her contributions and dedication to Herts Careline over the past 25 years. She is a valued member of the team and I would like to wish her many more happy years here.”

Kaeren is looking forward to Herts Careline’s further development into digital technology and the council knows it is in safe hands with Kaeren at the data tiller.

A member of the Herts Careline team receiving a long service award.