Posted: Monday 30th March 2020
If you were thinking of arranging to have a community alarm or telecare installed for yourself or a loved one, but have concerns regarding the safety with the COVID-19 situation, let us put your minds at rest. We are classed as Key Workers so our engineers and Control Room are working as usual to support the community.

If you’re self-isolating:
If someone is self-isolating, or if they are sadly suffering from the COVID-19 illness, our engineers have a procedure of providing pre-programmed digital equipment to your doorstep without the need to make contact with or enter a person’s home. The community alarm is quite simple to install yourself (or with help from a family member or friend) at this time, and telecare equipment will be delivered with instructions. We will then return when you are well again to make an inspection and ensure the equipment is as it should be.

If you are not self-isolating
If you are not self-isolating or feeling unwell, we will be able to attend your home in the usual way.

Please be reassured that all of our engineers will be wearing gloves and will their wash hands / use hand sanitiser before they enter your home to install and as they leave. They will also stay the recommended distance away from you if they are in your home.

So please don’t let the current situation worry you, we are prepared and ready to support you! You can apply for a community alarm via our website, email or give us a call for more information on 0300 999 2 999 (option 1).

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Image by Pete Linforth from Pixabay