Posted: Tuesday 10th November 2020
Whilst family is unable to visit as they usually would, the Herts Careline community alarm service can be a lifeline to those who live alone or self-isolating. And for their families, it can be hugely reassuring to know that help is on hand at the press of a button 24/7.

Herts Careline is more than able to welcome more customers and fully support our existing ones at this current challenging time.

Members of the public can apply online (for themselves or on behalf of someone else) or ask us to send them an information pack in the post. We also offer a free telephone form filling service over the phone if they need support completing the paperwork.

If someone is healthy and our installer can attend the home to install the equipment in the usual way.

If someone is self-isolating, shielding or suffering from COVID-19, we can offer contactless installations and equipment doorstep drop offs, and our installer can give instructions to install the equipment over the telephone – it literally is ‘plug and play’.


For every customer we visit, the installer will wear PPE, use sanitiser, clean surfaces and wash their hands, and social distancing guidelines will be adhered to.

For more information or to apply for a community alarm, visit www.care-line.co.uk, call 0300 999 2 999 or email CarelineSupport@north-herts.gov.uk