Posted: Monday 11th December 2017
This was our news from winter 2016, but with the change over to a new website, we felt it important to repost this news item so everyone is up to date.

To ensure that come flood, snow or power-cut, Herts Careline’s Hitchin based Control Centre continues to support its community alarm and telecare customers, North Hertfordshire District Council has upgraded its emergency response capability this winter. It has invested in two new 4x4 vehicles and a new state of the art ‘Disaster Recovery’ centre. 

Herts Careline helps thousands of residents across the county live independently at home by the use of modern technology.  So it’s important that every eventually is prepared for to ensure that these critical services are provided around the clock. These vehicles and new back-up site mean that whatever the weather and whatever and circumstances, customers and their families can be reassured that our call operators will be ready, as usual, to support the 1,500 calls for help they receive every day.

Cllr Bernard Lovewell, North Hertfordshire District Council’s (NHDC) Executive Member for Housing and Environmental Health, said: "The acquisition of these vehicles and Disaster Recovery site illustrates the continued investment the Council is making in its award winning assistive technology service, Herts Careline. These vehicles will reinforce our capacity to support our vulnerable customers 24/7, 365 days a year, irrespective of what the weather has in store, and if there’s a power cut we’re prepared for that as well."