Posted: Monday 30th April 2018

Herts Careline’s community alarm, telecare and corporate out of hours service has moved its Control Room to a new site, investing in the long term future of the service for its 16,000+ customers.

The service has experienced huge growth over the past few years as demand for assistive technology to support people’s independence in their own home has seen a steep increase in interest as people see the benefits it can bring.

Such increase in performance has meant the previous site at Harkness Court, Hitchin had reached capacity and in order to continue to support the growth safely, the decision was taken to move the ARC into the Council’s Offices in Letchworth Garden City.

David Martins-Hesp, Assistive Technologies Manager, said "This is an exciting opportunity for Herts Careline and the team of 24/7 call operators who continue to support those in need from an improved working environment. It’s essential that we keep our Control Room in Hertfordshire as ‘being local’ is so important to our customers."

Assistive technology, such as community alarms and telecare services, can provide much needed reassurance for users and their friends, families, and carers, as they know help is on hand at the press of a button, 24 hours a day, 7 days a week.


First official operators call yesterday at Careline First official call comes into Herts Careline's new Control Room