Every summer we survey a proportion of our customers, as part of our commitment to making our community pendant alarm and telecare service the best it can be, and to ensure we’re making them feel reassured and independent in their own homes.
Every year we’re humbled by the positive comments we receive, and we’re pleased to share a selection of these with you, plus a summary of the results:
- 99.8% of customers would recommend Herts Careline to a friend or relative
- 99.5% of customers say the help they receive from Herts Careline Control Room Operators is ‘excellent’ or ‘good’
- 99.3% of customers feel more reassured having their Herts Careline service
- 98.9% of customers say the help they receive from Herts Careline Customer Service Team is ‘excellent’ or ‘good’
- 98.8% of customers believe their friends and relatives enjoy peace of mind knowing they have the Herts Careline service
- 96.9% of customers feel more independent and in control having the Herts Careline service
Its nice knowing someone is looking out for me
It gives me my independence safely
If I fall I am not alone and helpless
That I can call someone with immediate response in an emergency
Your service is first class
Life saver when you need help
Knowing it is there
Peace of mind and support
The speed of answering my calls very reassuring and practical
You're always there
Knowing someone is there if my husband has a fall
Confidence that I can get on with my life
That I have help at all time whilst I live alone
Reassurance that I can get help if needed and can't reach phone
Voice at the end of the line very prompt and friendly
The satisfaction my family don't worry about me and I feel more secure living on my own
Friendship
You are always there
We have got to get back people's personal pride that they don't need help! I call it an insurance button. I sing your praises wherever I can!
Just it is there and when I go out and my husband is on his own I know he is protected
Being able to sleep at night knowing the equipment is monitoring safety
