Posted: Tuesday 24th September 2019

Every summer we survey a proportion of our customers, as part of our commitment to making our community pendant alarm and telecare service the best it can be, and to ensure we’re making them feel reassured and independent in their own homes.

Every year we’re humbled by the positive comments we receive, and we’re pleased to share a selection of these with you, plus a summary of the results:

  • 99.8% of customers would recommend Herts Careline to a friend or relative
  • 99.5% of customers say the help they receive from Herts Careline Control Room Operators is ‘excellent’ or ‘good’
  • 99.3% of customers feel more reassured having their Herts Careline service
  • 98.9% of customers say the help they receive from Herts Careline Customer Service Team is ‘excellent’ or ‘good’
  • 98.8% of customers believe their friends and relatives enjoy peace of mind knowing they have the Herts Careline service
  • 96.9% of customers feel more independent and in control having the Herts Careline service

Its nice knowing someone is looking out for me

It gives me my independence safely

If I fall I am not alone and helpless

That I can call someone with immediate response in an emergency

Your service is first class

Life saver when you need help

Knowing it is there

Peace of mind and support

The speed of answering my calls very reassuring and practical

You're always there

Knowing someone is there if my husband has a fall

Confidence that I can get on with my life

That I have help at all time whilst I live alone

Reassurance that I can get help if needed and can't reach phone

Voice at the end of the line very prompt and friendly

The satisfaction my family don't worry about me and I feel more secure living on my own


You are always there

We have got to get back people's personal pride that they don't need help! I call it an insurance button. I sing your praises wherever I can!

Just it is there and when I go out and my husband is on his own I know he is protected

Being able to sleep at night knowing the equipment is monitoring safety

Survey recommend