Posted: Tuesday 5th January 2021
Now the country is in a national lockdown, the following applies and we're here to support new customers 24/7 as usual:
Adhering to Government guidance we are more than able to install a community alarm or telecare for you following these easy steps:
If you are healthy:
- We will visit your home to install your equipment.
If you are self-isolating, shielding or suffering from COVID-19:
- We will provide pre-programmed equipment to your doorstep.
- We will telephone you to give step-by-step instructions on how to plug in your equipment and make a test call to our Control Room.
- We will make an appointment when you have recovered to install any complex equipment which needs our engineers’ expertise
For every customer our engineers visit, they will be wearing PPE, will use sanitising wipes on surfaces and adhere to social distancing regulations.
So, rest assured that if you need us, we can help support you. Just give us a call on 0300 999 2 999.