Posted: Wednesday 6th October 2021
Incidence of increasing and severe wait times for ambulance response remains a national crisis as we hear numerous accounts – both first-hand and in the press - of services being affected up and down the country.

Ambulance services are still feeling the downward pressure from COVID-19, NHS staff shortages and increased call volumes to 999. There have been incidences of ambulances unable to attend for long protracted periods of time even in acute health situations, as they deal with very high call volumes.

The Telecare Services Association have given control rooms such as Herts Careline guidance to share with our colleagues and customers about measures to take to manage our service in the best way possible, to ensure that emergency help reaches those who need it as soon as it is possible.

The advice is for customers to:

  • Please use the 111 service as a triage for non-life critical situations rather than calling 999.
  • Do not be offended when your telecare monitoring services asks that you phone 111 in the first instance if you are able to do so.
  • Telecare monitoring services may be able to phone 111 on your behalf however due to patient confidentiality, it is likely 111 will need to contact you back directly.
  • Always press your pendant if you feel unwell or need emergency help

 Thank you for helping us to keep you safe.

 Further information and press links: