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Herts Bernie Location Service

"I just couldn't feel safer, when out on my own, now I have my Bernie"


Herts Bernie is a portable pendant equipped with GPS which you can take with you when you're out and about, wherever you are. It will help you feel confident and safe at any time of day or night as you're always connected to our 24/7 Emergency Response centre who can provide help if you need it.

It's the perfect addition (not replacement) to our Herts Careline community alarm and telecare services, which help you live independently at home. You do not need a Herts Careline to have a Herts Bernie, but....

....there is a Multi-service discount for customers of BOTH Herts Careline and Herts Bernie.

20% Herts Bernie discount


Or print an application pack here:

Application form, VAT exemption, Direct Debit Instruction & Service Agreement

Right to Cancel  Pre paid label


How it works

The Herts Bernie pendant is a small device that combines the functions of a mobile phone with a Global Positioning System (GPS) locator. At any time of day or night you can simply press its SOS button if you need help. A text message with a link to your location (which will open in Google Maps) will be sent to the family member or friend responder that you appoint to us upon application, as well as to Herts Careline. Your responder will assist you in the first instance, but if they are unavailable, an experienced Herts Careline operator will check to see that things are OK and to provide on the spot advice or to summon assistance if needed.

If you get disorientated or need help while you're away from home, simply press the SOS button to speak to linked responder (family member or friend) or our operator, who can:

  • check that you're OK
  • tell you where you are
  • give you directions to your destination or a safe location
  • contact a relative or friend to come and help you
  • call emergency services, if needed.

Please note:
For legal reasons, the Herts Bernie service is only available to people who have the mental capacity to freely consent to it and sign a service agreement contract. However, if you care for a person without this mental capacity and feel it is in their best interest to have this service, you can enter into the service agreement on their behalf. All we need is for a healthcare professional to confirm that a Deprivation of Liberty does not apply then you can apply for the service on their behalf. You can ask your GP or other healthcare professional to give you a letter to this effect.

Our 24/7 control centre is based in Letchworth Garden City and operated by Herts Careline.

With over 37 years' experience of monitoring and responding to calls, we know what to do in just about any situation.


Free extras

Key Finder fobs:

We'll send you a set of 3 Key Finder fobs shortly after your Herts Bernie portable pendant.

Attach a Key Finder fob to your device. If you lose the device and someone finds it, the fob will tell them how to return it.

Medical alert card:

We'll also send you a medical alert card shortly after your Herts Bernie pendant. Keep it in your wallet or purse, so medical professionals can contact us for details about you if you're taken ill.

Text message service for friends and relatives:

With your permission, family members or friends can send a text message to Herts Bernie and get a reply with the current location of your portable pendant. This can give your loved ones peace of mind when they're worried about you.

Geofence for peace of mind:

Herts Bernie is smart. It can be set up so that if the wearer leaves a certain safe zone (a radius which can be set from 100m to 5km from your home) the linked responder and our Control Centre will receive an automatic alert so that we can check that things are OK and that you are safe.

Product features

  • Dimensions: 65mm (2.6 inches) x 45mm (1.4 inches) x 16mm (0.6 inches)
  • Weight: 35g (1.2 oz.)
  • Uses GPS to determine a location - accurate to 15 metres (49 ft)
  • Pre-installed multi-network SIM connecting to the strongest mobile network
  • Splash proof
  • Tamper proof
  • Stylish cradle for easy charging
  • 2-way speech capability
  • Typical battery life of 3-7 days. For added safety, it can send a text message when its battery is running low.

gps-symbol The pendant relies on a clear GPS signal to operate correctly.



£18.25 (+VAT if applicable) per month gives you:

  • 1 Herts Bernie device, 1 charging cradle, 3 Key Finder fobs and 1 medical alert card
  • 24/7 monitoring of SOS calls
  • assistance when required
  • equipment maintenance
  • access to a range of other services to support independent living.

Payment is taken by monthly direct debit.

We aim to send your Herts Bernie within 14 working days of your order. 

20% Herts Bernie discount