How it works
The Herts Bernie pendant is a small device that combines the functions of a mobile phone with a Global Positioning System (GPS) locator. At any time of day or night you can simply press its SOS button if you need help. A text message with a link to your location (which will open in Google Maps) will be sent to the family member or friend responder that you appoint to us upon application, as well as to Herts Careline. Your responder will assist you in the first instance, but if they are unavailable, an experienced Herts Careline operator will check to see that things are OK and to provide on the spot advice or to summon assistance if needed.
If you get disorientated or need help while you're away from home, simply press the SOS button to speak to linked responder (family member or friend) or our operator, who can:
- check that you're OK
- tell you where you are
- give you directions to your destination or a safe location
- contact a relative or friend to come and help you
- call emergency services, if needed.
For legal reasons, the Herts Bernie service is only available to people who have the mental capacity to freely consent to it and sign a service agreement contract. However, if you care for a person without this mental capacity and feel it is in their best interest to have this service, you can enter into the service agreement on their behalf. All we need is for a healthcare professional to confirm that a Deprivation of Liberty does not apply then you can apply for the service on their behalf. You can ask your GP or other healthcare professional to give you a letter to this effect.