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Herts Bernie Location Service

A new SOS device which gives you the freedom to live independently.


Herts Bernie is a portable pendant you can take with you when you're out and about.

It's the perfect addition (not replacement) to our community alarm and telecare services, which help you live independently at home.


Or print off an application pack here:

Application form, VAT exemption & Direct Debit Instruction 

Service Agreement  Right to Cancel  Pre paid label


How it works

The Herts Bernie pendant is a small device that combines the functions of a mobile phone with a Global Positioning System (GPS) locator.

If you get disorientated or need help while you're away from home, simply press the SOS button to speak to linked responder (family member or friend) or our operator, who can:

  • check that you're OK
  • tell you where you are
  • give you directions to your destination or a safe location
  • contact a relative or friend to come and help you
  • call emergency services, if needed.

View the Herts Bernie brochure

Family members / carers

For legal reasons, the Herts Bernie service is only available to people who have the mental capacity to freely consent to it and sign a service agreement contract.

However, as from 11 June 2018, if you care for a person without this mental capacity and feel it is in their best interest to have this service, you can enter into the service agreement on their behalf. All we need is for a health or social care professional to authorise a Deprivation of Liberty Safeguards (DoLS) assessment. The assessment is required because the service can locate the person using the device, so we need professional assurance that it does not infringe on their liberty.

We’ve launched this service to give your love ones the freedom to leave their home and go about their daily lives with help on hand if they need it, with more reassurance for you. You can request a DoLS assessment by contacting Hertfordshire County Council’s Adult Social Services Team on 01438 843800, email, visit or write to Hertfordshire County Council, SFAR 016 Ground Floor, Farnham House, Six Hills Way, Stevenage, Herts, SG1 2FQ

Careline OperatorOur 24/7 control centre is based in Letchworth Garden City and operated by Herts Careline.

With over 35 years' experience of monitoring and responding to calls, we know what to do in just about any situation.


Free extras

Key Finder fobs:

We'll send you a set of 3 Key Finder fobs shortly after your Herts Bernie portable pendant.

Attach a Key Finder fob to your pendant. If you lose the pendant and someone finds it, the fob will tell them how to return it.

Medical alert card:

We'll also send you a medical alert card shortly after your Herts Bernie pendant. Keep it in your wallet or purse, so medical professionals can contact us for details about you if you're taken ill.

Text message service for friends and relatives:

With your permission, family members or friends can send a text message to Herts Bernie and get a reply with the current location of your portable pendant. This can give your loved ones peace of mind when they're worried about you.

Geofence for peace of mind:

Herts Bernie is smart. It can be set up so that if the wearer leaves a certain geographical area the linked responder and our Control Centre will receive an automatic alert so that we can check that things are OK. This extra will be available from Monday 11th June 2018.

Product features

  • Dimensions: 65mm (2.6 inches) x 45mm (1.4 inches) x 16mm (0.6 inches)
  • Weight: 35g (1.2 oz.)
  • Uses GPS to determine a location - accurate to 15 metres (49 ft)
  • Pre-installed multi-network SIM connecting to the strongest mobile network
  • Splash proof
  • Tamper proof
  • Stylish cradle for easy charging
  • 2-way speech capability
  • Typical battery life of 3-7 days. For added safety, it can send a text message when its battery is running low.

gps-symbol The pendant relies on a clear GPS signal to operate correctly.



£4.85 per week gives you:

  • 1 Herts Bernie pendant, 1 charging cradle, 3 Key Finder fobs and 1 medical alert card
  • 24/7 monitoring of SOS calls
  • assistance when required
  • equipment maintenance
  • access to a range of other services to support independent living.

Payment is taken by monthly direct debit.

We aim to send your Herts Bernie within 14 working days of your order.