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Professionals - refer a person for assisitve technology

Our services are available to anyone you think would benefit from the increased reassurance, safety and independence that assistive technology can bring.

Assisitve technology, or telecare, includes sensors and detectors such as smoke alarms, fall detectors, flood detectors, door sensors, bed mats, complex needs smart sensors that all trigger automatically if they sense a risk or issue.

The sensors and detectors are to a 24/7 Hertfordshire-based Control Room that will answer an alert for help and will arrange appropriate medical support very quickly.

We'll install appropriate assistive technology in your service user’s or patient's home, depending on their specific needs as described by you on your referral form.

You can Refer via ACSIS - (open client record, open case file, click on Documents, create document, general template, Careline)

Important - once a referral is made, we will send an application pack to the address you give us for the service user. If you prefer the pack to be sent to a different address or require our free form filling service then please state this on the referral form to avoid delay.

We work closely with health and social care professionals, carers, the NHS, GPs, nurses, support groups, charities, the Police, the Fire Service and other professional referral partners to ensure that those in their care in the community receive the benefits of assistive technology as quickly as possible.

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Are you looking for:

General telecare

Complex needs telecare

General telecare

We offer a wide variety of solutions, including:

Alarm base unit and pendant – as a minimum, service users have this. The alarm unit sends an alert call to our control centre when the pendant or other sensor is triggered 24/7.

  • Fall detector – this detects stumbles, trips and falls. This is instead of the traditional pendant. The user can either press the button for help or the detector will automatically trigger when it senses a fall.

Please note that a Fall Detector is only effective for those service users that are at very high risk of falls such those living with Epilepsy (or other blackout conditions), or those living with Dementia. Supplying service users with a Fall Detector, where they do not have the above conditions, can cause distress, as they can generate false calls due to the way they are used. This can lead to inconvenience and unnecessary concern to the service user.

  • Smoke detector – when the detector senses smoke it automatically sends an alert to the control centre; this can be a potential lifesaver.
  • Carbon monoxide detector – if carbon monoxide is sensed, the device alerts the control centre immediately.
  • Ambient temperature monitor – detects abnormal temperatures, or a sudden rise or fall in temperature.
  • Heat sensor – if a significant rise in room temperature is detected, an alarm is triggered.

Complex needs telecare

We can assess and bespoke our services for people with complex needs, epilepsy, dementia, mobility issues or learning disabilities.

If a service user has complex needs, our professional assessment team, Independent Living Supplies (ILS), can visit them at home to determine which of our telehealthcare solutions are most appropriate.

"Personally, I thoroughly enjoy meeting the wide variety of people we come across and trying to make a difference to their lives when circumstances are difficult with health issues. I know our engineers enjoy this aspect too."
Lisa Cox , ILS

We also work with local authorities to support those living in their sheltered housing and independent living facilities.

Complex needs equipment includes:

      • Passive Infrared Sensor (PIR) – detects motion within a home. If no movement is detected within a pre-set period, an alert call will be activated. This can be beneficial for those who live alone, those who don't get regular visitors and for intruder detection.
      • Deaf smoke alarm / vibrating pad – a smoke alarm kit exclusively for deaf and hard of hearing people. If a fire is detected the smoke alarm sounds, the strobe light flashes, the pillow pad vibrates and an alarm call is triggered.
      • Stove Guard - a discreet device that sits on the ceiling in the kitchen, and cuts off an electric cooker at the source if it gets too hot or if there is a risk of fire. It significantly reduced the risk of a fire ever happening, and it’s already proving a life saver for many who live with dementia, epilepsy and other conditions. This is only available for electric cookers, not gas.
      • Bed and floor mats – to ensure a person has returned to their chair, bed or room during the day or night.
      • Timed bed alarms - alerting a family member or carer if the user was out of bed, or not back in bed, within a pre-set time
      • Panic buttons - for those at risk
      • Motion sensors - detect movement and lack of movement.

      • Environmental sensors – detecting fire, excessive temperature and flooding

      • Fall detectors – for those at risk of falling, if unsupervised

      • Enuresis sensors – alerting some to a person who is incontinent and requiring personal care

Epilepsy alarms –  a full range of epilepsy monitoring sensors covering different seizure types – wrist worn and bed based - reducing or removing the requirement for intrusive night checks

      • SmartWatch PT - an easy-to-use, waterproof watch worn for constant monitoring of the onset of repetitive shaking movements such as those associated with a convulsive seizure. It instantly alerts family, teachers, carers and Herts Careline 24/7 Control Centre in emergency situations.
      • Guardian Monitor - our most advanced epilepsy monitor is designed to support multiple seizure types and used by many schools, universities, hospitals and respite centres because of its easy integration and adaptability.

      • Companion Monitor - a bed based monitor for tonic-clonic seizures and convulsive seizures. Alerts go to a hand held pager with a range of 450m or can connect to a Care Alarm which will dial off-site for Herts Careline’s 24/4 Control Centre.

      • Companion Mini - a small, digital movement sensor can be applied in some of the most challenging situations when supporting tonic-clonic seizures.

    • Pock-iT - a wearable device designed for those with epilepsy whose seizure presents itself through a decreased or raised pulse rate.

    • Door alarms – monitoring the exit of the main door as well as individual rooms within the flats where people may require support, for example, bathrooms visits

  • Camera systems and video intercoms - as a visual help and / or deterrent

  • Communication aids and boards - to help those with sensory impairments

  • Night lights - to help prevent trips or falls in the dark

  • Simple remote controls - to help people with movement issues.


In partnership with Independent Living Supplies, we provide technology solutions to help young people and adults living with Epilepsy lead more independent lives.

There are many different epilepsy monitoring solutions available, listed above, and we can make it straightforward to choose the right product for the different types of seizures that present themselves.


We work with other local organisations, including Age UK Hertfordshire, Carers in Herts, Mind, HILS, Howard Cottage, HertsHelp and North Herts Minority Ethnic Forum which form Hertswise, a service designed for people living with dementia, low level memory loss, disorientation or mild cognitive impairment.

If a person is experiencing increasing forgetfulness or disorientation then technology can help them stay independent and safe.

Our modern assistive technology services are designed to support people living with memory problems or absent mindedness. Technology can help manage risks, improve quality of life, offer reassurance, and support residents in variety of ways. It can reduce the risks of an accident in the home by automatically triggering an alert call if it senses a risk, such as smoke or carbon monoxide.

It also provides help in the event of anyone feeling unwell or confused. Staff members are Dementia Friends. Call us on 0300 999 2 999 for more information.

Learning disabilities

We work with local authorities to support those living in independent living facilities as well as people living in their own home.

Each individual is assessed and provided with a bespoke assistive technology solution which would support them in living safely and independently as well as assisting carers if needed.

Call us on 0300 999 2 999 for more information.