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Professionals - refer a service user for assistive technology

Professionals - refer a service user for assistive technology



You can also Refer via ACSIS - (open client record, open case file, click on Documents, create document, general template, Careline) 

We work closely with health and social care professionals, carers, the NHS, GPs, nurses, support groups, charities, the Police, the Fire Service and other professional referral partners to ensure that those in their care in the community receive the benefits of assistive technology as quickly as possible.

Logo strip NHS HCC HRFS Police

We'll install appropriate assistive technology in your service user’s or patient's home, depending on their specific needs as described by you on your referral form.

We can assess and bespoke our services for people with complex needs, dementia or learning disabilities.

We can work with your organisation to manage your out of hours calls.


Free Mini Hand Warmer for every new customer 1st December 2017 - 30th March 2018. Find out more.

Mini Hand warmer A5 flyer



Types of equipment

We offer a wide variety of solutions, including:

  • community alarms and telecare solutions – linked to our Hertfordshire-based control centre
  • standalone equipment
  • complex epilepsy telehealthcare solutions
  • bespoke solutions for complex needs.

The service user could benefit from:

  1. Alarm base unit and pendant – at the minimum, they have this. The alarm unit sends an alert call to our control centre when the pendant or other sensor is triggered 24/7.
  2. Fall detector – this detects stumbles, trips and falls. This is instead of the traditional pendant. The user can either press the button for help or the detector will automatically trigger when it senses a fall.
  3. Smoke detector – when the detector sense smoke it automatically sends an alert to the control centre; this can be a potential lifesaver.
  4. Carbon monoxide detector – if carbon monoxide is sensed, the device alerts the control centre immediately.
  5. Ambient temperature monitor – detects abnormal temperatures, or a sudden rise or fall in temperature.
  6. Heat sensor – if a significant rise in room temperature is detected, an alarm is triggered.
  7. Passive Infrared Sensor (PIR) – detects motion within a home. If no movement is detected within a pre-set period, an alert call will be activated. This can be beneficial for those who live alone, those who don't get regular visitors and for intruder detection. This sensor incurs an additional cost.
  8. Deaf smoke alarm / vibrating pad – a smoke alarm kit exclusively for deaf and hard of hearing people. If a fire is detected the smoke alarm sounds, the strobe light flashes, the pillow pad vibrates and an alarm call is triggered.
  9. Live-in carer assist package service – to help live-in carers regain some freedom using mobile phone technology to receive messages from the telecare devices, instead of pagers which require them to be at home.
  10. Flood detector / barometric plug – depending on the nature of the circumstances, the risk of flooding will be managed by the use of a barometric bath or sink plug and / or a flood detector linked to a community alarm.
  11. Epilepsy telecare solutions – there are a variety of options available to cope with service users who experience seizures associated with epilepsy or other neurological conditions.
  12. Pill dispenser – an automated medication dispenser that allows a service users to receive pill form medications at the right time.
  13. Bed and floor mats – to ensure a person has returned to their chair, bed or room during the day or night.
  14. Herts Bernie - location service - launching soon




Free form filling service at home

Some service users may not have family or friends to help them complete the paperwork to become assistive technology clients.

You can request free help for a person completing our application forms - just make a note on your referral form.


Low cost, no means testing, quick turnaround

Access to this service is not means tested.

There is a substantially subsidised monthly charge of £3.25 a week (the same price as just a community alarm) – this covers the cost of monitoring calls, equipment maintenance and an Emergency Response Fallback Responder Service. This is substantially lower than other providers.

There are no installation or equipment costs. Our installation partners Hertfordshire Independent Living Service (HILS) can have the service in place within 14 days, often sooner in certain circumstances.

 Herfordshire Independent Living Service (HILS) logo

Hertfordshire Independent Living Service (HILS) is a charitable social enterprise set up in 2007 to deliver meals on wheels to older and vulnerable residents across the county.  In just 10 years, HILS has expanded its workforce (from just 7 to 200 people) and the range of services it offers.  In addition to hot meals and food packs, HILS now also provides free health and nutrition support, runs dementia clubs and a community centre in St Albans. To find out more, simply visit the HILS website.




Professionals – help us to help you