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Professionals - refer a service user for assistive technology


Important - once a referral is made, we will send an application pack to the address you give us for the service user. If you prefer the pack to be sent to a different address or require our free form filling service then please state this on the referral form to avoid delay.

We work closely with health and social care professionals, carers, the NHS, GPs, Nurses, Pharmacists, support groups, charities, the Police, the Fire Service and other professional referral partners to ensure that those in their care in the community receive the benefits of assistive technology as quickly as possible.

Logo strip NHS HCC HRFS Police

We'll install appropriate assistive technology in your service user’s or patient's home, depending on their specific needs as described by you on your referral form.

We can assess and bespoke our services for people with complex needs, dementia or learning disabilities.

We can work with your organisation to manage your out of hours calls.

Herts Careline will be at Farnham House in Stevenage on Monday 9th Sept 10am-2pm

with an information stand for Professionals (only) to come and ask us any questions about our service, view the equipment and collect brochures. Do come along and see us.

"I have been very impressed with the quick thinking and fast responses from staff at Herts Careline, without doubt, leading to the successful arrest of a rogue trader and the safe guarding of a vulnerable person."
Kim Parker, Serious Fraud & Cyber Unit
Hertfordshire Constabulary


Types of equipment

We offer a wide variety of solutions, including:

We also fit a key safe free of charge if the person hasn't already got one.

The service user could benefit from:

  1. Alarm base unit and pendant – as a minimum, service users have this. The alarm unit sends an alert call to our control centre when the pendant or other sensor is triggered 24/7.
  2. Fall detector – this detects stumbles, trips and falls. This is instead of the traditional pendant. The user can either press the button for help or the detector will automatically trigger when it senses a fall.

    Please note that a Fall Detector is only effective for those service users that are at very high risk of falls such those living with Epilepsy (or other blackout conditions), or those living with Dementia. Supplying service users with a Fall Detector, where they do not have the above conditions, can cause distress, as they can generate false calls due to the way they are used. This can lead to inconvenience and unnecessary concern to the service user.

  3. Smoke detector – when the detector senses smoke it automatically sends an alert to the control centre; this can be a potential lifesaver.
  4. Carbon monoxide detector – if carbon monoxide is sensed, the device alerts the control centre immediately.
  5. Ambient temperature monitor – detects abnormal temperatures, or a sudden rise or fall in temperature.
  6. Heat sensor – if a significant rise in room temperature is detected, an alarm is triggered.
  7. Passive Infrared Sensor (PIR) – detects motion within a home. If no movement is detected within a pre-set period, an alert call will be activated. This can be beneficial for those who live alone, those who don't get regular visitors and for intruder detection.
  8. Deaf smoke alarm / vibrating pad – a smoke alarm kit exclusively for deaf and hard of hearing people. If a fire is detected the smoke alarm sounds, the strobe light flashes, the pillow pad vibrates and an alarm call is triggered.
  9. Stove Guard - a discreet device that sits on the ceiling in the kitchen, and cuts off an electric cooker at the source if it gets too hot or if there is a risk of fire. It significantly reduced the risk of a fire ever happening, and it’s already proving a life saver for many who live with dementia, epilepsy and other conditions. This is only available for electric cookers, not gas.
  10. Flood detector – the risk of flooding will be managed by the use of a flood detector linked to a community alarm.
  11. Epilepsy telecare solutions – there are a variety of options available to cope with service users who experience seizures associated with epilepsy or other neurological conditions. See our complex needs service.
  12. Bed and floor mats – to ensure a person has returned to their chair, bed or room during the day or night.
  13. Complex Needs Service - for dementia, learning disabilities, mobility issues, epilepsy and other neurological conditions. See our complex needs service.


Free form filling service

Some service users may not have family or friends to help them complete the paperwork to become assistive technology clients.

You can request free help for a person completing our application forms - just make a note on your referral form.

Low cost, no means testing, quick turnaround

Access to this service is not means tested.

There is a substantially subsidised monthly charge of £20 per month (+VAT if applicable) inclusive of all calls and the same price as just a community alarm) – this covers the cost of monitoring calls, equipment maintenance and an Emergency Response Service. This is substantially lower than other providers.

There are no installation or equipment costs and we can have the service in place within 14 days, often sooner in certain circumstances.

View more details about the price of this service.