You can also Refer via ACSIS - (open client record, open case file, click on Documents, create document, general template, Careline)
Important - once a referral is made, we will send an application pack to the address you give us for the service user. If you prefer the pack to be sent to a different address or require our free telephone form filling service then please state this on the referral form to avoid delay.
We work closely with health and social care professionals, carers, the NHS, GPs, nurses, support groups, charities, the Police, the Fire Service and other professional referral partners to ensure that those in their care in the community receive the benefits of assistive technology as quickly as possible.
We'll install appropriate assistive technology in your service user’s or patient's home, depending on their specific needs as described by you on your referral form.
Important update - Herts Bernie
For legal reasons, the Herts Bernie service is only available to people who have the mental capacity to freely consent and sign a service agreement contract. However, if you feel it is in their best interest to have this service, all we need is for a healthcare professional to confirm that a Deprivation of Liberty does not apply. You can ask your patient or service user to ask their GP or other healthcare professional to give them a letter to this effect.
We can also now offer the Geofence safe zone option.
The Herts Bernie service costs £4.85 per week (inc vat)
Please note that if your patient requires other telecare equipment or a community alarm, the cost will be £3.25 + VAT per week.
We can assess and bespoke our services for people with complex needs, dementia or learning disabilities.
We can work with your organisation to manage your out of hours calls.
"I have been very impressed with the quick thinking and fast responses from staff at Herts Careline, without doubt, leading to the successful arrest of a rogue trader and the safe guarding of a vulnerable person."
Kim Parker, Serious Fraud & Cyber Unit
Case Study: Our telecare equipment helps Hertfordshire Mum live more safely with her epilepsy diagnosis
Hospital Discharge project: We provide telecare to Lister Hospital to enable patients to return home more quickly - can we help your hospital?