Feel safer and more independent at home, with help available 24/7, at the touch of a button.

With our community alarm and pendant installed in your home, you’ll be able to rely on us for emergency assistance 24 hours a day, 365 days a year, at the press of a button.

When your pendant is activated, the base unit will connect to our control room where one of our call operators will speak to you and arrange the appropriate help.

Price

How the pendant alarm service works

1. If you fall over or become unwell, activate the pendant that’s around your neck or on your wrist by pressing its button.
2. This will signal the base unit in your home and connect you through to one of our call operators in our control room in Letchworth.
3. They will then speak to you through the units’ powerful microphone and speaker to arrange the appropriate help for you. If for any reason, they cannot hear you or speak to you, they will assume you need help.
4. Help will be arranged and directed to your home address. If it is an emergency, the emergency services will be called. Alternatively, we can reach out to a personal contact or the British Red Cross for lower-level welfare checks.

For more information about how to use your alarm, please visit our equipment support page.

Key safe

It is recommended that you get a key safe when you sign up for our pendant and alarm service. We can supply and install one for you on the outside of your home for free which will need to contain an additional front door key to your property.

The emergency services can get the key using a confidential code, which we will issue if you require their assistance, to gain access to your property.

The Ark Tamo (worth approximately £130) was the world’s first mechanical key safe to achieve the LPS1175 Issue 8 A10 security rating from Loss Prevention Certification Board, making it the best key safe in its class. Tamo is also officially police preferred, specified by ‘Secured by Design’, the official UK Police security initiative, which certifies products proven to reduce crime.  

If you own the freehold to your property, we will install the key safe at the same time as we install your other equipment. If you do not own the freehold, landlords, housing associations and management companies are usually happy to grant permission for you to have a key safe fitted, but you do need to have this confirmed before we can install. We have a form you will need to ask them to complete.

Please note we can only attach a key safe to brickwork or concrete (not rendering or pebbledash).

Medical alert card & keyfinder fob

These are included at no extra cost and arrive in the post soon after your equipment is installed. The medical alert card can be placed in your wallet or purse and if a medical professional sees it if you're taken unwell outside your home, they can ask us for details about you if you're unable to tell them. The keyfinder fob for your keyring offers a reliable way of retrieving your keys if you lose them. 

Order a community alarm

If you need help completing your application form because of a disability, please let us know and request our free form filling service. 

Already have a community alarm?

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