Changing your phone provider shouldn’t make a difference to your alarm unit. It especially should not make a different if your system uses the digital network rather than the analogue network.
But do tell your new service provider’s engineer when they arrive at your property that you have a Careline alarm unit
Make a test call via your pendant before the service provider’s engineer leaves your property, just to make sure all is working OK
Do tell us if you change your phone number.
A separate answerphone shouldn’t affect your alarm unit, especially if your system uses the digital network rather than the analogue network.
But if you have an answering service (provided by your service provider) that tells you a message is waiting for you, this might affect calls from your alarm unit.
Make sure you listen to and delete any answering service messages as possible.
If you have more than one landline phone at home, it could affect your alarm unit, especially if your system uses the analogue network rather than the newer digital system.
Generally, if you have more than 3–4 handsets in your home, we suggest you disconnect one.
Don't unplug your alarm unit if you go away.
You can press your ‘Away button’ – the silver button with the yellow edging around it on the alarm unit. This stops the alarm trigerring calls while you're away.
Press the ‘Away button’ again when you return home.
Let us know when you're going away and we'll note this on your record. Press your pendant when you return home so we know you're back.
If the phone is left off the hook, it could affect your alarm unit if your alarm unit relies on your landline telephone.
Make sure you return the phone properly after each call.
Your system makes calls to the Herts Careline control centre on a local rate number which begins with 03.
If the alarm can't call this number, it will use an alternative number with the prefix 01462 (which is charged at your phone provider's local rate).
Your alarm unit regularly sends a test to us to make sure all is working OK. If your equipment develops a fault, it will send us a message and this call will incur a charge.