Some falls, mostly soft falls (controlled descents against a wall or chair) may not be picked up by the fall detector.
If you are able to, always press the button on the pendant to activate the alarm manually to make sure that the alert has gone through.
SEVEN alarm
After a fall alert has gone through, there will be a 15 second period where you can shake the pendant to cancel it. If during this period you move it is likely the fall alert will cancel.
Eliza S alarm and Care IP alarm
After a heavy fall, when the user is lying on the ground with or without activity, the fall detector will vibrate with a blinking LED for 20 seconds before sending an alarm. After a fall, if the user stands up and remains standing for more than 6 seconds, the alarm will automatically be cancelled.
Not in most cases. The alarm needs to be loud enough so you can hear us clearly even if you are not in the same room as the alarm. This helps to ensure clear communication between you and the call operator in the case of an emergency.
However, in some cases such has having a smaller living space or sensory sensitivities, we can make adjustments. If you think you could be eligible for this please contact us and we can advise.
Occasionally a call operator may ask you to turn the alarm unit OFF and ON again to help the equipment to reconnect to the network. This should ONLY be done if you have specifically been asked by member of our team.
The video instructions on how to power each of our community alarms OFF and ON can be found on our YouTube Channel.
No – you do not. The digital alarm systems have their own SIM card and roam off the strongest five mobile networks to ensure a connection. If connection is lost, the control room will be notified automatically and will contact you.
To clean your alarm and pendant use a damp cloth and a non-corrosive, non-abrasive cleaner. Please do not use abrasive or polishing cleaners, or immerse your base unit in liquid or position it in a place where liquids can be spilled on it.