Both my mother and mother-in-law had the Careline system in place in their home. Both ladies found it reassuring but even more importantly my wife relied on it to ensure quick, reliable care was available and only a call away. The small fee is well worth the added reassurance. Richard Walsh, Letchworth Garden City “ “ Emergency Response Fallback Service When someone joins our service, we ask for two people who live close by who could be contacted in the first instance for assistance. If it’s not possible to provide this, our Emergency Response Fallback Service will be despatched to assess the situation. We have carefully chosen Hertfordshire Fire & Rescue Service and Arena Security as our Emergency Response partners, so rest assured that professional and highly trained help will be with you quickly no matter what. This experienced mobile response team will also respond to you if your contacts are unavailable or cannot attend to you quickly. Many other alarm providers only rely on family contacts and the emergency services to provide help when the pendant is pressed. But we believe our mobile response service is essential as it guarantees emergency welfare assistance and reassurance as quickly as possible, especially for those who do not have family available close by. Emergency Response Fallback Service Our difference