What do I need? We generally ask you to have the following: A landline telephone – if not available we can offer an alarm unit which doesn’t require a landline, for a small additional cost. Note: The equipment works alongside your telephone and should not affect it or any answerphone. An electric plug socket – close to the telephone point. If this is not available we do offer plug adapters and extension leads at a small charge. Two (or more) volunteer responders – relatives, friends or neighbours who live nearby and are willing to be contacted if you need assistance. It is preferable but not mandatory to have someone who can be nominated as a contact. Our Emergency Response Fallback Service is included at no extra charge can attend your home if you’re unwell to assess the situation and see what help you may need. A key safe – a small, secure metal box which is securely fixed to the outside of your property in a discreet location, and houses a spare key which can only be accessed when entering a secure code. It is preferable but not mandatory to have a key safe as this means the emergency services can access your home if you’re unable to answer the door. We will supply and install a key safe free of charge if you don’t have one, and you can specify where you’d prefer it to be located or concealed. 3 3 3 3