If our Control Centre receives an alert for help from your alarm unit, we will know who you are, where you live, your medical details and who you would like to come to help you in an emergency. This may be a friend, relative, neighbour or carer, or summoning our Emergency Response Service or the Emergency Services. Our call operators are highly experienced and trained to deal with life critical situations, and you don’t need to reach your telephone to speak to us. The alarm signal has a range of 100 metres, so you are not limited to staying in one room and should feel free to use your whole home and garden as normal, wearing your pendant. It’s an excellent source of support and provided my aunt with comfort on a number of occasions when she was unwell and had to press her pendant. It is a necessity especially as I live some distance away from my aunt. Jackie Leach, St Albans “ “ Hertfordshire Control Centre – local to you