Posted: Thursday 30th March 2023

We understand that the cost-of-living situation is causing us to all examine our finances. We want to reassure you that your service continues to be subsidised by Hertfordshire County Council, and that we’re doing all that we can to keep the price that you pay to a minimum.

The subsidised price you pay for your Herts Careline service includes:

  • Monitoring and answering of all calls, made from your alarm equipment, by our call operators at our 24/7 Hertfordshire Control Room.
  • If you’re using digital equipment, all your call charges made from your equipment when it is activated are included in the price.
  • Emergency Response Service – The British Red Cross - to visit your home to check on you if you’re unable to speak to us when you activate your equipment, or if your contacts are not available to check on you.
  • Maintenance of your equipment if you experience an issue or have a question.

With our service there are:

  • No upfront costs, equipment or installation charges.
  • No long-term contracts or means testing.
  • No premium rate telephone number costs.

Are you claiming Attendance Allowance?

Attendance Allowance is a benefit available for people aged over 65 years who need help at home due to illness or disability. It’s currently worth £73.90 - £110.40 a week (as of 21/05/2025) to put towards services such as Herts Careline. Find out more by calling their helpline on 0345 605 6055.

Are you using your free medical card? Here's how it can help in an emergency away from home

As part of your Herts Careline service, you receive a free Medical Alert Card. This is a secure way to share vital information with emergency services if you're taken ill away from home. The card contains instructions for anyone who finds it, directing them to contact our control room. We can provide critical information such as your medication or doctor’s details, following strict data protection policies to ensure it’s only shared appropriately. Please put this card in your purse, wallet or bag. If you have misplaced yours, please ask us for a new one on your survey form, or by emailing carelinesupport@north-herts.gov.uk or calling 0300 999 2 999.