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Complex needs support

We can assess and bespoke our services for people with complex needs, epilepsy, dementia, mobility issues or learning disabilities.

You can also Refer via ACSIS - (open client record, open case file, click on Documents, create document, general template, Careline)


Low cost, no means testing, quick turnaround

Access to this service is not means tested.

There is a substantially subsidised monthly charge of £20 per month (+VAT if applicable) inclusive of all calls, and the same price as just a community alarm) – this covers the cost of monitoring calls, equipment maintenance and an Emergency Response Service. This is substantially lower than other providers.

There are no installation or equipment costs and we can have the service in place within 14 days, often sooner in certain circumstances.

View more details about the price of this service.

Complex needs

If a service user has complex needs, our professional assessment team, Independent Living Supplies (ILS), can visit them at home to determine which of our telehealthcare solutions are most appropriate.

We also work with local authorities to support those living in their sheltered housing and independent living facilities.

Complex needs equipment can:

  • call for help

  • alert when it senses a seizure, sound or moisture

  • detect movement or lack of movement

  • alert if a person hasn’t returned to a bed or chair

  • provide location information

  • page for help to a carer or our control centre

  • remind those with sensory impairment issues to visit the bathroom or eat / drink.


In partnership with Independent Living Supplies, we provide technology solutions to help young people and adults living with Epilepsy lead more independent lives.

There are many different epilepsy monitoring solutions available, and we can make it straightforward to choose the right product for the different types of seizures that present themselves. Take a look at our Epilepsy support brochure.


We partner with Hertswise, a service designed for people living with dementia, low level memory loss, disorientation or mild cognitive impairment.

Assistive technology can help manage risks, improve quality of life, offer reassurance, and support those living with dementia in a variety of ways. It can reduce the risks of an accident in the home by automatically triggering an alert call if it senses a risk, such as smoke or carbon monoxide.

Learning disabilities

We work with local authorities to support those living in independent living facilities as well as people living in their own home.

Each individual is assessed and provided with a bespoke assistive technology solution which would support them in living safely and independently as well as assisting carers if needed.