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Complex needs support

"You were amazing throughout my mother’s illness - in every way. I can’t recommend you enough"


Herts Careline’s assistive technology equipment can help to manage many long-term medical conditions that people live with.

We can assess and bespoke our services for people with complex needs, epilepsy, dementia, sensory needs, mobility issues, learning disabilities and other requirements.

If you or someone you know is living with a condition, there are many ways we can help support their independence at home via discreet equipment. Please see below.

Professional's brochure.

Low cost, quick turnaround

Telecare benefits from a substantially subsidised monthly charge of £20 per month (+VAT if applicable) inclusive of all calls. There are no installation or equipment costs and we can have the service in place within 10 working days, often sooner. View price details.

Please read here if the person does not own the freehold to the property the equipment will be at as there's a permission form that will need to be completed.


Assisitive technology can provide support to people living with:

Sensory needs

For someone living with a sensory need, we can provide a system of help that automatically triggers an alert call if it senses a risk:

  • A fall detector which triggers automatically if it senses a fall
  • Environmental sensors – alerting the control room to levels of excess heat, smoke, carbon monoxide, water and cold
  • Pillow alerters that vibrate when the smoke detector activates
  • Beacons that light up when the smoke detector activates
  • A Care Watch that monitors a person’s sleep pattern, daily activity and body temperature amongst other factors to build up a picture of their health, plus an emergency button to press
  • PIR wellbeing motion sensors that check someone is up and well for the day
  • SMS texting to the control room rather than speaking to an operator.

    Relay UK is a relay service that enables people with little or no hearing or speech to communicate with hearing people over the phone. To contact us using the Relay UK app, dial 18001 followed by 0300 999 2 999.



We provide technology solutions to help young people and adults living with Epilepsy lead more independent lives.

There are many different epilepsy monitoring solutions available, and we can make it straightforward to choose the right product for the different types of seizures that present themselves. 



We partner with Hertswise, a service designed for people living with dementia, low level memory loss, disorientation or mild cognitive impairment.

Assistive technology can help manage risks, improve quality of life, offer reassurance, and support those living with dementia in a variety of ways. It can reduce the risks of an accident in the home by automatically triggering an alert call if it senses a risk, such as smoke or carbon monoxide. It can also summon help if a person falls, wanders or leaves a cooker unattended.


Multiple Sclerosis

People living with MS can often experience falls. Many of our service users living with the condition find reassurance with a fall detector pendant so that they can summon 24/7 help if they fall. After falling, you may not be near to your telephone so are unable to reach it. Wearing a pendant button upon your person means help is on hand instantly.


Learning disabilities

We work with local authorities to support those living in independent living facilities as well as people living in their own home.

Each individual is assessed and provided with a bespoke assistive technology solution which would support them in living safely and independently as well as assisting carers if needed.


Parkinson's Disease

Parkinson’s disease is a progressive condition which can cause issues with mobility and movement, amongst other issues. If you or someone you know has Parkinson’s, they may feel more reassured with a pendant or other equipment which can alert us for help whenever they need it. We can talk you through the options available.