Complex needs support

Our assistive technology equipment can help manage many long-term medical conditions that people live with.

We can assess and bespoke our services for people with complex needs, epilepsy, dementia, sensory needs, mobility issues, learning disabilities and other requirements.

If you or someone you know is living with a condition, there are many ways we can help support their independence at home via discreet equipment. Please see below.

All OK daily reassurance call to support families.

Low cost, quick turnaround

Telecare benefits from a substantially subsidised monthly charge of £20 per month (+VAT if applicable) inclusive of all calls. There are no installation or equipment costs and we can have the service in place within 10 working days, often sooner. View price details.

Make a referral

Guidance if the person does not own the freehold to the property where the equipment will be. There's a permission form that will need to be completed.

Are you worried about someone managing risks at home? We can help...

Assisitive technology can provide support to people living with:

Sensory needs

For someone living with a sensory need, we can provide a system of help that automatically triggers an alert call if it senses a risk:

A fall detector which triggers automatically if it senses a fall. A fall detector is only effective for those service users that are at very high risk of falls such those living with Epilepsy (or other blackout conditions), or those living with Dementia.

Supplying service users with a Fall Detector, where they do not have the above conditions, can cause distress, as they can generate false calls due to the way they are used. Wearing a fall detector cannot guarantee that it will alert to every fall as it relies on certain conditions, but it can be useful. Limitations of a Vibby fall detector (that pairs with a Eliza S or CareIP alarm base unit) Limitations of a Pearl Advanced fall detector (that pairs with a SEVEN or Eva alarm base unit).

Environmental sensors – alerting the control room to levels of excess heat, smoke, carbon monoxide, water and cold
Pillow alerters that vibrate when the smoke detector activates
Beacons that light up when the smoke detector activates
A Care Watch that monitors a person’s sleep pattern, daily activity and body temperature amongst other factors to build up a picture of their health, plus an emergency button to press
PIR wellbeing motion sensors that check someone is up and well for the day
SMS texting to the control room rather than speaking to an operator.
Relay UK is a relay service that enables people with little or no hearing or speech to communicate with hearing people over the phone. To contact us using the Relay UK app, dial 18001 followed by 0300 999 2 999.

Epilepsy

We provide technology solutions to help young people and adults living with Epilepsy lead more independent lives.

There are many different epilepsy monitoring solutions available, and we can make it straightforward to choose the right product for the different types of seizures that present themselves.

AIRLERT Bed Mat

This convulsion monitor is placed on the users bed to detect convulsions via changes in airflow. If sufficient airflow is detected through a thin air pad, it triggers a battery powered pager which has a range of approximately one hundred metres, therefore, this device is only suitable if there is someone on site who can respond.

ALERT IT Companion Box

This device is attached to the bed frame underneath the mattress to detect convulsions. If trigged, a secondary box connects to a Careline alarm, allowing for our call handling team to be notified and respond appropriatley.

Strokes

If you or a loved one has recently experienced a stroke, or suffers from recurrent strokes, we can offer a range of telecare solutions and alternative services that can help provide a personalised support system.

SMS texting in an emergency

For those impacted by strokes primarily effecting speech, we offer an SMS texting-based emergency response. This works the same as our standard pendant alarm service, using one of our wrist or neck-worn pendants to raise an alert in an emergency, but instead of having to speak to us through the alarm unit, a call operator will text you to receive the relevant information relating to the alert. If we're unable to reach you, we will still assume there is an emergency and arrange help.

To receive this variation of our service, please make us aware during the application process or contact us if you have a pre-existing service with Herts Careline.

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Fall Detection

We offer wrist and neck-worn pendants that can be installed with fall detection. If the device senses a fall, an alert will automatically go though to our control room without the pendant needing to be triggered manually.

Please note, this technology cannot detect falls accurately every time and must therefore only be used as an additional support tool and in certain circumstances – we can advise on this.

Medication Reminders

If you have difficulties taking your preventative medication consistently, we offer a pill dispenser that will alert you audibly at the precise time you need to take your medication. This can be provided as additional telecare, free of charge upon a professional referral.

Pill dispenser opened with pills in

Professional Referals

Dementia

Assistive technology can help manage risks, improve quality of life, offer reassurance, and support those living with dementia in a variety of ways. It can reduce the risks of an accident in the home by automatically triggering an alert call if it senses a risk, such as smoke or carbon monoxide. It can also summon help if a person falls, wanders or leaves a cooker unattended.

https://www.care-line.co.uk/services/community-alarm.aspx

Multiple Sclerosis

People living with MS can often experience falls. Many of our service users living with the condition find reassurance with a fall detector pendant so that they can summon 24/7 help if they fall. After falling, you may not be near to your telephone so are unable to reach it. Wearing a pendant button upon your person means help is on hand instantly.

Learning disabilities

We work with local authorities to support those living in independent living facilities as well as people living in their own home.

Each individual is assessed and provided with a bespoke assistive technology solution which would support them in living safely and independently as well as assisting carers if needed.

Parkinson's Disease

Parkinson’s disease is a progressive condition which can cause issues with mobility and movement, amongst other issues. If you or someone you know has Parkinson’s, they may feel more reassured with a pendant or other equipment which can alert us for help whenever they need it. We can talk you through the options available.

What our customers say

"Having Assistive Technology to monitor our Son’s epilepsy at night, means both my Wife and I can sleep soundly knowing an electronic Guardian is watching over him."

"Very responsive, brilliant customer service and value for money."

"Your technicians have always been so professional, courteous, friendly and helpful – excellent."

Read our customer survey 2025 results