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Complex needs scheme (including dementia and learning disabilities)

Complex needs scheme (including dementia and learning disabilities)

We can assess and bespoke our services for people with complex needs, dementia or learning disabilities.

You can also Refer via ACSIS - (open client record, open case file, click on Documents, create document, general template, Careline)

Free Mini Hand Warmer for every new customer 1st December 2017 - 30th March 2018. Find out more.

Mini Hand warmer A5 flyer

Complex needs

If a service user has complex needs, our professional assessment team can visit them at home to determine which of our telehealthcare solutions are most appropriate.

We also work with local authorities to support those living in their sheltered housing and independent living facilities.

Complex needs equipment can:

  • call for help
  • alert when it senses a seizure, sound or moisture
  • detect movement or lack of movement
  • alert if a person hasn’t returned to a bed or chair
  • provide location information
  • page for help to a carer or our control centre
  • remind those with sensory impairment issues to take medication, visit the bathroom or eat / drink.


We can help with:

  • timed bed alarms – alerting a family member if the user was out of bed, or not back in bed, within a pre-set time
  • epilepsy alarms – reducing or removing the requirement for intrusive night checks
  • door alarms – monitoring the exit of the main door as well as individual rooms within the flats where people may require support, for example, bathrooms visits
  • environmental sensors – detecting fire, excessive temperature and flooding
  • fall detectors – for those at risk of falling, if unsupervised
  • enuresis sensors – alerting some to a person who is incontinent and requiring personal care
  • GPS locator services - useful if someone is prone to wandering. View brochure.



We work with other local organisations, including Age UK Hertfordshire and HILS, which form Hertswise, a service designed for people living with dementia, low level memory loss, disorientation or mild cognitive impairment.

If a person is experiencing increasing forgetfulness or disorientation then technology can help them stay independent and safe.

Take a look at our Dementia Support brochure for more information.

Our modern assistive technology services are designed to support people living with memory problems or absent mindedness. These include GPS locator servicesuseful if someone is prone to wandering.

Technology can help manage risks, improve quality of life, offer reassurance, and support residents in variety of ways.

It can reduce the risks of an accident in the home by automatically triggering an alert call if it senses a risk, such as smoke or carbon monoxide.

It also provides help in the event of anyone feeling unwell or confused. Staff members are Dementia Friends.


Learning disabilities

We work with local authorities to support those living in independent living facilities as well as people living in their own home.

Each individual is assessed and provided with a bespoke assistive technology solution which would support them in living safely and independently as well as assisting carers if needed.