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Complex needs support

We can assess and bespoke our services for people with complex needs, epilepsy, dementia, mobility issues or learning disabilities.

You can also Refer via ACSIS - (open client record, open case file, click on Documents, create document, general template, Careline)

Low cost, no means testing, quick turnaround

Access to this service is not means tested.

There is a substantially subsidised monthly charge of £20 per month (+VAT if applicable) inclusive of all calls, and the same price as just a community alarm) – this covers the cost of monitoring calls, equipment maintenance and an Emergency Response Fallback Responder Service. This is substantially lower than other providers.

There are no installation or equipment costs and we can have the service in place within 14 days, often sooner in certain circumstances.

View more details about the price of this service.

Herts Bernie has its own cost of £18.25 per month (+VAT if applicable).

Complex needs

If a service user has complex needs, our professional assessment team, Independent Living Supplies (ILS), can visit them at home to determine which of our telehealthcare solutions are most appropriate.

We also work with local authorities to support those living in their sheltered housing and independent living facilities.

Complex needs equipment can:

  • call for help

  • alert when it senses a seizure, sound or moisture

  • detect movement or lack of movement

  • alert if a person hasn’t returned to a bed or chair

  • provide location information

  • page for help to a carer or our control centre

  • remind those with sensory impairment issues to visit the bathroom or eat / drink.

 We can provide equipment including:

  • Timed bed alarms – alerting a family member if the user was out of bed, or not back in bed, within a pre-set time

  • Panic buttons - for those at risk

  • Motion sensors - detect movement and lack of movement.

  • Environmental sensors – detecting fire, excessive temperature and flooding

  • Fall detectors – for those at risk of falling, if unsupervised

  • Enuresis sensors – alerting some to a person who is incontinent and requiring personal care

  • Epilepsy alarms –  a full range of epilepsy monitoring sensors covering different seizure types – wrist worn and bed based - reducing or removing the requirement for intrusive night checks.

  • SmartWatch PT - an easy-to-use, waterproof watch worn for constant monitoring of the onset of repetitive shaking movements such as those associated with a convulsive seizure. It instantly alerts family, teachers, carers and Herts Careline 24/7 Control Centre in emergency situations.

  • Guardian Monitor - our most advanced epilepsy monitor is designed to support multiple seizure types and used by many schools, universities, hospitals and respite centres because of its easy integration and adaptability.

  • Companion Monitor - a bed based monitor for tonic-clonic seizures and convulsive seizures. Alerts go to a hand held pager with a range of 450m or can connect to a Care Alarm which will dial off-site for Herts Careline’s 24/4 Control Centre.

  • Companion Mini - a small, digital movement sensor can be applied in some of the most challenging situations when supporting tonic-clonic seizures.

  • Pock-iT - a wearable device designed for those with epilepsy whose seizure presents itself through a decreased or raised pulse rate.

  • Door alarms – monitoring the exit of the main door as well as individual rooms within the flats where people may require support, for example, bathrooms visits

  • GPS portable pendant and locator service - Herts Bernie portable pendant and location service

  • Camera systems and video intercoms - as a visual help and / or deterrent

  • Communication aids and boards - to help those with sensory impairments

  • Night lights - to help prevent trips or falls in the dark

  • Simple remote controls - to help people with movement issues.


In partnership with Independent Living Supplies, we provide technology solutions to help young people and adults living with Epilepsy lead more independent lives.

There are many different epilepsy monitoring solutions available, listed above, and we can make it straightforward to choose the right product for the different types of seizures that present themselves.


We work with other local organisations, including Age UK Hertfordshire, Carers in Herts, Mind, HILS, Howard Cottage, HertsHelp and North Herts Minority Ethnic Forum which form Hertswise, a service designed for people living with dementia, low level memory loss, disorientation or mild cognitive impairment.

If a person is experiencing increasing forgetfulness or disorientation then technology can help them stay independent and safe.

Our modern assistive technology services are designed to support people living with memory problems or absent mindedness. Technology can help manage risks, improve quality of life, offer reassurance, and support residents in variety of ways. It can reduce the risks of an accident in the home by automatically triggering an alert call if it senses a risk, such as smoke or carbon monoxide.

It also provides help in the event of anyone feeling unwell or confused. Staff members are Dementia Friends. Call us on 0300 999 2 999 for more information.

Learning disabilities

We work with local authorities to support those living in independent living facilities as well as people living in their own home.

Each individual is assessed and provided with a bespoke assistive technology solution which would support them in living safely and independently as well as assisting carers if needed.

Call us on 0300 999 2 999 for more information.