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Herts Careline is an award-winning community alarm and telecare service. We've been giving people the freedom to live independently in their own home since 1982.

We are a not-for-profit collaboration between Hertfordshire County Council and North Hertfordshire Council.

We provide a wide range of assistive technology services to residents across Hertfordshire.

Our control centre is based in Hertfordshire and our team of highly trained, security-screened emergency operators deal with a range of issues 24/7, 365 days a year.

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Herts Careline is a Which? Trusted Traders accredited service. Which? has been testing products and services for more than 60 years, and their Trusted Traders certification endorses local services. Which? Trusted Traders is the UK's largest independent consumer organisation, with a rich history of recognising and rewarding good services, products and businesses for the benefit of UK consumers. Their rigorous assessment process means that Which? are confident that we live up to our reputation and provide an excellent, trusted and fair service to our customers, a core value that we pride ourselves on.

Members logo HStack_Rubine(RGB)Herts Careline is a member of TSA, the industry body for Technology Enabled Care (TEC), representing the largest industry specific network in Europe and bringing together a growing membership of organisations across local government, health and the private sector.

TSA works across health, housing and social care through a wide range of public services (NHS, local authorities, Fire and Rescue Services), housing associations, leading industry suppliers, independent and voluntary sector organisations.

TSA promotes and supports the technology enabled care industry, highlighting the benefits of TEC for commissioners across health and social care, service users, their family and carers including organising the annual International Technology Enabled Care Conference and driving quality throughout the sector through its internationally recognised Integrated Code of Practice.

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UKTelehealthcare is the independent and impartial membership organisation for Telecare and Telehealth professionals, service providers, Clinical Commissioning Groups, Registered Social Landlords, suppliers and organisations with a related professional interest.


We provide out of hours support to a range of charities, housing associations and councils across the region. How can we help you?