We work closely with social care professionals, the NHS, GPs, nurses, hospices, pharmacists, support groups, charities, carers, the police, Herts Fire & Rescue and other professional referral partners across Hertfordshire to ensure that those in their care receive the reassurance, safety and independence that assistive technology can bring, as quickly as possible.

Guidance if the person does not own the freehold to the property where the equipment will be. There's a permission form that will need to be completed. 

Easter opening hours: Our Control Room is open 24/7 as usual. The Customer Service office is closed Good Friday, the weekend and Easter Monday. You can make a referral or application and it will be processed Tuesday 7th April. Technicians will be available for urgent issues only.

Only use this eForm if your Hospital, EIV / Rapid Response or team already has a supply of plug and play alarms and pendants from Herts Careline. For all other referrals, please use the 'Make a referral' button above.

Price of assistive technology

There is a substantially subsidised monthly charge of £20 + VAT per month (inclusive of all calls) and the same price as just a community alarm – this covers the cost of monitoring calls, equipment maintenance and an emergency response service.

This is substantially lower than other providers. Plus, a FREE key safe (worth £70).

There are no installation or equipment costs and we can have the service in place within 10 working days, often sooner. Access to this service is not means tested.

When a referral is made to us via ACSIS or the referral form, Herts Careline will follow this procedure:

• if the referral is for a complex needs assessment, we will contact the service user or family directly to assess the situation
•  if the referral is for a community alarm and pendant, we will send the information in the post to the potential service user and wait for them to complete and return the necessary paperwork to join the service.

Assistive technology support service

We offer a full range of assistive technology connected to our 24/7 control room.

See how we can best assist your service user:

• Community alarm and pendant
• General and complex needs telecare
• All OK daily reassurance call
• Vivago Care Watch service - health and wellbeing checking and button alert for help
• Home and Away service – pendant alarm that works outdoors and gives a location when pressed
• Hospital discharge service – free community alarm for 6 weeks
  
  Free form-filling service – some customers may need help if they have a disability. You can request this service by making a note on your referral form.

We'll install assistive technology in your customer’s home, depending on their specific needs as you describe on your referral form.

We will assess and bespoke our services for people with complex needs, epilepsy, dementia, mobility issues or learning disabilities.

Worried about someone managing risks at home?

What our customers say

"I am amazed at the assistance given following my return from rehab, thank you."

"Thanks for coming to our forum to tell people about your Careline service. It was great hearing how it works, and the various options available. It must surely be the best value and most complete telecare service out there for Herts residents." Herts Vision Loss

"It's given me back my independence. Knowing I don’t need to call anybody else except press my pendant gives me peace of mind. I don’t have to worry that I’m being a bother anymore."

Read our customer survey 2025 results