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Professionals - refer a person for assistive technology

"A wonderful service, I feel safe in my home."


We are Hertfordshire County Council's sole provider of assistive technology across the county.

We work closely with social care professionals, the NHS, GPs, nurses, hospices, pharmacists, support groups, charities, carers, Hertswise, the police, Herts Fire & Rescue and other professional referral partners across Hertfordshire to ensure that those in their care receive the reassurance, safety and independence that assistive technology can bring, as quickly as possible.

Hertfordshire County Council professionals should refer to us via ACSIS for Connect and Support pathways.

For Connect and Prevent, Connect and Enable, and all other Professionals making referrals, please use the purple button below:

Please read here if the person does not own the freehold to the property the equipment will be at as there's a permission form that will need to be completed.

Professional's brochure


Price of assisitve technology

There is a substantially subsidised monthly charge of £20 + VAT per month (inclusive of all calls) and the same price as just a community alarm – this covers the cost of monitoring calls, equipment maintenance and an emergency response service.

This is substantially lower than other providers.

There are no installation or equipment costs and we can have the service in place within 10 working days, often sooner. Access to this service is not means tested.

When a referral is made to us via ACSIS or the referral form, Herts Careline will follow this procedure:

  • if the referral is for a complex needs assessment, we will contact the service user or family directly to assess the situation
  •  if the referral is for a community alarm and pendant, we will send the information in the post to the potential service user and wait for them to complete and return the necessary paperwork to join the service.


Assistive technology support service

We offer a full range of assistive technology connected to our 24/7 control room.

See how we can best assist your service user:


We'll install assistive technology in your customer’s home, depending on their specific needs as you describe on your referral form.

We will assess and bespoke our services for people with complex needs, epilepsy, dementia, mobility issues or learning disabilities.

Worried about someone managing risks at home?

We install equipment keeping as COVID-19 safe as possible

If the service user is healthy:         

  • We will visit their home to install their equipment.

If they are self-isolating, shielding or suffering from COVID-19:         

  • We will provide pre-programmed equipment to their doorstep.         
  • We will telephone them (or a family member) to give step-by-step instructions on how to plug in the equipment and make a test call to our Control Room.         
  • We will make an appointment when they have recovered to install any complex equipment which needs our engineers’ expertise.

For every person our engineer visits, they will  be wearing PPE, will use sanitising wipes on surfaces and adhere to social distancing regulations.