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Accessibility statement for Herts Careline

Hertfordshire County Council runs this website on our behalf. They aim to make it as accessible as possible to everyone, including people with disabilities and those who use assistive technologies to browse the web.


How accessible this website is

We know some parts of this website aren’t fully accessible:

  • third party video players
  • some headings may be non-hierarchical.
  • HotJar Widget


Changing colours, font, text size and other settings

All modern browsers allow you to change colours and font sizes. We've tried to create a site which doesn't get in the way when you change these settings.

For advice on changing settings, check out the BBC’s accessibility pages.

You can choose your operating system (for example, Windows), your browser (such as Internet Explorer) and the problem you're trying to fix. You'll then get lots of relevant advice on accessibility settings.


Screen readers

A screen reader is a program which reads out the information displayed on your computer to you. Screen readers can be useful to enable blind and partially-sighted people to browse the internet and carry out other tasks using their device.

There are a variety of screen readers available. The following websites contain information regarding accessibility software and resources:


Plain English

We try to write in plain English and avoid jargon. If you don’t understand something, let us know at


Language translations

Translate this site into 90 different languages using Google Translate (external link).


Alternative formats

Email if you need information or particular documents in a different format.


Skip links

This website uses skip links, allowing keyboard users to skip to the menu and access content faster.



Hertfordshire County Council carries out formal accessibility audits of our website components every year. They use WCAG 2.1 AA standards which guide our long term audit and improvement plans.


Third party platforms

We often create content which is hosted on third party platforms. This includes:

  • content we create for social media, such as Facebook or Twitter
  • video we host on YouTube or Vimeo.

We're responsible for ensuring the content we supply meets accessibility requirements. However, we're not responsible for the accessibility of the platform itself.

For example, when we add video to one of our YouTube channels, we'll ensure any subtitling, captions and audio-description are included as required. However, we're not responsible for the accessibility of the video player itself.


Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).


Last update

Page was last updated on: 16/11/2023 14:50:18

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