News from Herts Careline

Latest updates...

Description: 3.12.23 UPDATE: Herts Careline - Service as normalThank you for your patience whilst Herts Careline experienced service disruptions due to technical issues on the 1st and 2nd of December 2023.We are pleased to report that the service resumed to normality today. Please can we reassure you that even during the disruption period, all calls were answered and residents who had activated their equipment during this time were checked on.UPDATE: Herts Careline Technology issue affecting community alarms and telecare serviceThank you for your patience whilst we experience technical issues with the Herts Careline service today. Unfortunately, these issues are expected to continue for the rest of today – Friday 1 December 2023.Please be assured that calls from equipment will still come through to our Control Room, and be answered, but we are experiencing high call volumes so be advised there will be a delay in answering.We apologise for any inconvenience caused and we are working to rectify the issue as soon as possible.We expect the issue to be resolved and back to normal tomorrow.We would be grateful if you can please avoid performing your monthly test call, even if your machine prompts you to, wherever possible. Please test at another point during the week.Thank you for your patience.

Description: Just in time for Christmas, Herts Careline has launched a new service – the Vivago Care Watch system. This is a smart watch which can monitor someone's health and wellbeing so the Herts Careline control room can aim to alert both the wearer and the family to any changes or worries with certain aspects of their health before they become an issue. It also has an emergency alarm button to summon our help if needed.

Description: Are you looking for that perfect Christmas gift for your parent or grandparent? Do you want to help them to keep their independence over the winter period and beyond? Then give the gift of independence and reassurance this Christmas with a community alarm from Herts Careline.Knowing what Christmas gift to buy for an older person can sometimes be tricky. They usually have everything they need! But we think we have a solution to this age-old problem – a community alarm.

Description: Community alarm and telecare services can be a real reassurance for carers if they need to attend work, pop to an appointment or take a moment to themselves. Knowing we're on hand 24/7 if they cant be can offer much needed peace of mind. Find out more at www.care-line.co.uk #carersrights

Description: We all love a Christmas tree. Whether nostalgic, on-trend, multi-coloured, traditional, tall or short – putting the tree up is one of the first customs of the festive season. And what could be nicer to adorn such a feature than your very own Herts Careline special bauble.So, this year, anyone joining the Herts Careline service in December will be presented with a festive bauble to hand on their tree, by our very own technicians when they install your equipment. Then, as well as enjoying the peace of mind and reassurance that having the Herts Careline community alarm service will bring you, you we'll also be 'present' on your tree! The baubles are made of recycled plastics, produced in the UK so we're being mindful of our plant. And they can be brought out year after year or gifted to family if you prefer.

Description: Last week, we were fortunate to have a visit from members of the Early Intervention Team (EIV) West. The EIV can provide an urgent response to people in the community for certain situations, such as when they have fallen, have a minor injury or ailments amongst many other concerns. The fully qualified paramedics and crew provide medical assessments as well as looking at the patient and carer functions within the home environment to see whether the patient can remain at home with community resources and assistive equipment. If the patient does require a visit to hospital, an emergency ambulance will be despatched to take them.

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