News from Herts Careline

Description: Recently, Councillor Claire Winchester spent the afternoon with Herts Careline, spending time in the emergency control room before taking part in a ride along with a Senior Technician.

Description: It's Carers Week. Join us in celebrating the 5.8 million carers in the UK caring for a family member, friend or neighbour. This year's theme for Carers Week is 'Caring about Equality', calling for greater equality for unpaid carers.

Description: From Monday 2nd June 2025, you might see a public awareness campaign launch across national TV, radio, social media and press channels to highlight the impact of the digital telephone switchover, particularly for those using telecare services.Herts Careline want to reassure you that if your community alarm or telecare service is with us, then you will already have been switched to digital so your Herts Careline service will not be affected. And all new customers with upcoming installation appointments will be given digital equipment. It's all in hand and ready for the digital switchover, and has been for some time, so you're in safe hands.In the future, if any equipment upgrades are due, our team will always contact you in good time to arrange a convenient appointment.

Description: It's easy to fall in a habit of setting simple and easy to remember passwords such as '123456', the name of your pet or your name and birth year. However, these kinds of passwords are not secure and are easily hacked by criminals who use a range of tools to help themselves to gain access to your accounts. It is therefore very important to consider the diversity and security of all your passwords and to encourage your loved ones to do the same.

Description: To make sure you are feeling well each day, our control room can make an automated call at a personalised time to your landline or mobile phone to check you're OK. All you have to do is answer the call and press 1 if you feel well or 2 if you feel unwell or need help. If you press 2 or do not press either number or answer the call, one of our call operators will call you back to arrange the appropriate help. If you do not respond to the call back, they will contact your emergency contacts and, if necessary, the emergency services.

Description: People using our service tell us every day that we make a positive difference to their lives. Then sometimes, a specific incident stops us in our tracks and reminds us of the critical need of our service. We know that one of the greatest fears among older adults is dying alone and undiscovered, and we're pleased to say that this was not the case for this person using our service.

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