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As a Herts Careline Technician, you would play a vital role in helping people feel safe and supported in their homes. Your day would involve installing and upgrading telecare alarm systems, key safes, and additional safety devices such as heat and carbon monoxide detectors. You’d also provide clear guidance to clients on how to use their equipment, answer questions, and ensure everything is tested and working correctly. Each appointment is unique, so preparation and problem-solving are key to delivering a smooth and reassuring experience for our service users.

Are Technicians are practical, adaptable, and enjoys helping others. Strong communication skills are essential, as you would often work with clients who have specific needs, such as hearing impairments or medical conditions. You should be confident working independently, managing your time effectively, and thinking on your feet to resolve unexpected challenges. A friendly, patient approach and a commitment to providing excellent customer service will help you succeed in this rewarding role.

Technicians typically start their day at 9:00 AM, preparing for appointments by checking schedules and loading vehicles with the necessary equipment. Road appointments begin around 10:00 AM and continue throughout the day, with a return to the office by approximately 5:00 PM to reorganise for the next day. 

Emergency call operators will be answering calls from a range of service users, contacts and professionals with various needs. Your task will be to assess every call you deal with, reassuring the customer and responding accordingly, in a calm and efficient manner, following procedures and keeping notes and records updated as you go. You may deal with someone highly distressed and in need of emergency medical attention calling on you to help save their life. You’ll provide reassurance to callers on a variety of matters and handle more routine calls like testing of the equipment and updating records. Every day is different.

Emergency Call Operators are caring and hardworking individuals who are the first point of contact for our customers in an emergency situation. This means that to succeed as an emergency call handler, you must have a genuine desire to help people, be empathetic, adaptable, highly proactive, and work with high levels of autonomy.

Call Operator roles vary and follow a rolling shift rota pattern. Details of the hours and role will be included in the job description when a new job is advertised. We often have bank positions which are perfect for anyone who is able to work a variety of hours and shifts at short notice.