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We can work in partnership with your organisation to manage your out of hours calls.

We've been providing an out of hours support service to a range of organisations such as charities, housing associations, businesses, councils and residents across Hertfordshire since 1982.

Our highly trained team and security-screened emergency operators are on hand to deal with a range of issues, operating a 24-hour day, year round service from our control centre in Hertfordshire.

For more information, or to discuss your requirements, contact us:

Email: carelinesupport@north-herts.gov.uk

Phone: 0300 999 2 999


How we can support you

We can offer tailored solutions that allow your organisation to provide a consistent out of hours support service in a cost effective way.

With over 30 years of experience and a wealth of local knowledge, we can provide a call answering service and risk assessment service that manages all out of hours contacts from any of your customers, residents or tenants.  

Our range of services cover:

  • handling a range of building maintenance service requests, ensuring urgent or emergency cases are prioritised and dealt with promptly 
  • business continuity response management
  • the management of homelessness, dangerous structures, noise and other environment health services, and emergency planning response for local authorities
  • lone worker safety

We can discuss any bespoke solutions, tailored to your requirements.

Out of hours service brochure

 

Benefits to your organisation

You’ll get:

  • a competitive pricing structure 
  • rapid response
  • direct access to our highly trained call operators, available 24 hours a day, all year round
  • access to our local knowledge and expertise – we have a reputation for quality and reliability with over 30 years of experience 
  • direct engagement for local authorities -  there’s no need for tendering or other procurement activity as we can be directly appointed.

Organisations we work with

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