Skip to content

 

 

Cookies

Like many other websites, we place small information files called ‘cookies’ on your computer. These help us to improve your online experience by collecting data. You can't be identified from these cookies.

Cookies we use 
 Name Type How we use it How long we use the information for
ASP.Net_Sessions Required functionality (essential for our website to work). An automatic cookie set by our software. Just for the time you are on our website.
_ga, _gad,_gat  Required functionality  Track the effectiveness of our website using Google Analytics.  2 years.

Information we collect

When you give your personal information to use our services, or send us an email, you’re giving us information that we collect.

That information may include:

  • name
  • physical address
  • email address
  • phone number

Other details include:

  • gender
  • occupation
  • other demographic information

By giving us this information, you consent to your information being collected by us, and we'll take all reasonable care to keep your personal information safe and secure. 

All personal information that we collect, we'll only use to deliver the service you ask for. We'll keep your information for as long as we are providing you with that service.

Why do we collect information?

  • To improve the site.
  • Respond to any feedback you send us, if you’ve asked us to.
  • Provide you with the services that you want.

Links to other websites

Our privacy policy doesn’t cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to our privacy policy

We may change our privacy policy from time to time, but we will always place the updated version on this page.

Terms and conditions

Refer a friend scheme

  • Hertfordshire Careline is offering a £10 voucher to a service user who refers a friend to us for our community alarm service only (not telecare). The £10 voucher will be given to the referrer when they recommend their friend, and the friend then becomes a paying client.
  • For the referrer to claim the £10, they need to complete the form on the leaflet they received and return to us, or email, telephone, send a message via our website or write to us with the details of their friend for us to send an information pack to. They may quote FRIENDS15 at this time (or simply send back the form) and also select a voucher of their choice as outlined in point 5 below.  The referred ‘friend’ must then put the code FRIENDS15 on their application form or by some other way  make reference to the refer a friend offer when they return it to Herts Careline for it to then be valid. The £10 voucher of choice of will be sent after the friend has made their first direct debit payment to Herts Careline.
  • To claim the Refer a Friend community alarm service package, as advertised, Hertfordshire Careline must receive from your friend their completed application form , VAT exemption form, Direct Debit instruction, and signed Service Agreement signature sheet.
  • The acceptance of this offer is conditional on the payment of a standard £14.10+VAT monthly charge for the maintenance and rental of the equipment, monitoring of calls, and Emergency Response Fallback Service.
  • The £10 vouchers available are: Marks & Spencer’s, Wyevale Garden Centres, Waitrose, Joules, John Lewis or Love to Shop vouchers. Note: the referrer can choose any voucher type but if unavailable we will choose another for them at our discretion.
  • There is no limit to amount of ‘refer a friend’ referrals you can make but (see point 3) the friend must have signed the documents to be valid for the £10 voucher to be issued.
  • This offer is only open to members of the public and is not open to professional referrers (i.e. but not exclusive to social care professionals, healthcare professionals, respected partners etc.)
  • The connection equipment remains the property of the Hertfordshire Careline at all times and should not be sold or otherwise disposed of. At the end of its use the equipment must be returned to us as soon as possible but no later than 14 days of the date of termination of this agreement. The Council will make arrangements for the return of the equipment.
  • The Offer is run by North Hertfordshire District Council (trading as Hertfordshire Careline), Council Offices, Gernon Road, Letchworth, SG6 3JF.
  • The Refer a friend offer is non-transferable and non-refundable. No cash alternative can be substituted for this or another other offer. However, we reserve the right to substitute the offer for that of equivalent or greater value without notice if this is necessary for reasons beyond our control.
  • It is a condition of entry that those who receive the refer a friend offer (their friend and the referrer) might be approached for promotional purposes. This will only be in summary e.g. Mrs Jones from Hertfordshire, and could be used online or in print.
  • This offer may expire at any point at our discretion.
  • By entering this refer a friend offer, service users are deemed to have accepted these terms and conditions.
  • Hertfordshire Careline’s decision is final and no correspondence will be entered into.
  • The deadline date for refer a friend offer is until 31 December 2018.

Feedback survey

  • The Prize is either one calendar month’s free Careline monitoring service worth £14.10 excluding VAT, a month's free Herts Bernie monitoring service (for Herts Bernie customers only) or a free five weekday trial of the Hertfordshire Community Meals service (a main meal and a hot or cold dessert) worth £20.75 from HILS.
  • The draw will take place quarterly throughout the calendar year. The dates the draw will take place are 1 December, 2 March, 1 June, and 1 September.
  • The winner will be selected at random using a Random Generator internet tool, from participants who have returned and completed a Herts Careline or Herts Bernie feedback survey card - one per service.
  • Responses received after each quarter’s draw date will be put forward into the next available quarter.
  • The winner will be notified by telephone. If no response is received from a winner within 14 working days, an alternative name will be drawn at random.
  • After acceptance of the Prize, the winner will be given details of how to redeem their Prize and will be able to choose from the two Prizes on offer, please see point 1 above.
  • Please allow 28 days for arrangement of the Prize.
  • The Prize Draw Promoter is North Hertfordshire District Council (trading as Hertfordshire Careline), Council Offices, Gernon Road, Letchworth, SG6 3JF.
  • The Promoter does not accept responsibility for postal failures of any kind, which may restrict or delay your feedback survey card reaching Careline’s offices. Proof of posting will not be accepted as proof of delivery.
  • Entries not submitted in accordance with the rules, illegible, incomplete or altered will be disqualified. Anyone involved in the administration of the Prize Draw, and their direct families, are prohibited from entering this prize draw.
  • The name and postcode of the winner will be available by sending a stamped addressed envelope to Hertfordshire Careline, Council Offices, Gernon Road, Letchworth, SG6 3JF.
  • The Prize Draw is only available to current clients of Hertfordshire Careline’s community alarms and telecare services or the Herts Bernie service, over the age of 18.
  • It is a condition of entry that the winner’s name will be used for promotional purposes. This will only be in summary e.g. Mrs Jones from Hertfordshire, and could be used online or in print.
  • By entering this prize draw, entrants are deemed to have accepted these terms and conditions.
  • Herts Careline’s decision is final and no correspondence will be entered into.

Staff discount, Thorntons promotion, handwarmer promotion & Facebook promotion

Staff discount
  • Hertfordshire Careline offers a 5% discount on its community alarm service to North Hertfordshire District Council (NHDC) and Hertfordshire County Council (HCC) employees in connection with their role as formal or informal carers.
  • In order to be eligible for the discounted service the person cared for must live within the administrative boundaries of Hertfordshire although the staff member need not. This offer is for new customers only, not existing ones.
  • The scheme is open to any NHDC or HCC employee irrespective of the type of employment contract (short term, apprentice, job share, part-time, or full-time) they have.
  • The discounted community alarm service can be provided to an unlimited number of householders subject to the limitations set out in this document.
  • To take up this offer, eligible NHDC or HCC employees should email, telephone, send a message via the Hertfordshire Careline website www.care-line.co.uk, or write to Hertfordshire Careline quoting ‘HCC Staff Discount’ together with their contact details and job title. An application pack will then be despatched.
  • If the staff member leaves HCC at any point the cared for person will continue to receive the service at the discounted rate but no new householders may be added.
  • This offer relates to Hertfordshire County Council staff and North Hertfordshire District Council staff only and isn’t open to general members of public.
  • The Offer is run by North Hertfordshire District Council (trading as Hertfordshire Careline) of Council Offices, Gernon Road, Letchworth, Herts, SG6 3JF.
  • This offer may come to an end at any point at the entire discretion of either Hertfordshire County Council or North Hertfordshire District Council.
  • By applying for this discounted service applicants are deemed to have accepted these terms and conditions.
  • Hertfordshire Careline’s decision(s) on eligibility to this discounted service is final and no correspondence will be entered into.

Thorntons Chocolate Promotion

•The offer is one free Thorntons Chocolate Santa per new customer. Only a maximum of one per household. This is for new customers only, not upgrades.

•The offer is for new customers who have an installation arranged with us from 1 December 2018 – 31 December 2018 only.

•The Santa chocolate will be distributed by Hertfordshire Independent Living Service and Hertfordshire Independent Living Supplies at the time of installation. For Herts Bernie customers, your Santa chocolate will arrive in the post after your device has been dispatched and a test call made by you or a family member.

•Please allow 28 days for arrangement of the offer if stocks are not available immediately. We reserve the right to substitute the offer for an alternative 'chocolate prize' to the value of £6 if stocks run out.

•The Prize Draw Promoter is North Hertfordshire District Council (trading as Hertfordshire Careline), Council Offices, Gernon Road, Letchworth, SG6 3JF.

•By claiming the offer, entrants are deemed to have accepted these terms and conditions.

•Hertfordshire Careline’s decision is final and no correspondence will be entered into.

 Winter Handwarmer Promotion

•The offer is one free mini hand warmer pack per new customer. Only one per person, maximum of 3 per household.

•The offer is from 1 December 2017 – 31 March 2018 only.

•The mini hand warmer packs will be distributed by Hertfordshire Independent Living Service and Hertfordshire Independent Living Supplies at the time of installation.

•Please allow 28 days for arrangement of the offer is stocks are not available immediately.

•The Prize Draw Promoter is North Hertfordshire District Council (trading as Hertfordshire Careline), Council Offices, Gernon Road, Letchworth, SG6 3JF.

•By claiming the offer, entrants are deemed to have accepted these terms and conditions.

•Hertfordshire Careline’s decision is final and no correspondence will be entered into.

Facebook competition Oct 2018

•The rules of the competition and how to enter are as follows: The Facebook competition invites those who have seen it to 'like our page and like and share' our specified post featuring the lady with the tag line 'You're never alone, we're always here', for a chance to win one £10 M&S voucher. The prize is as stated and no cash or other alternatives will be offered.

•The offer is from 4 October 2018 – 4 November 2018 only.

•Please allow 28 days for arrangement of the offer if stocks are not available immediately.

•The Prize Draw Promoter is North Hertfordshire District Council (trading as Hertfordshire Careline), Council Offices, Gernon Road, Letchworth, SG6 3JF.

  • The winner will be chosen using a random number generator. There is only one voucher available and one winner will be drawn.
  • The competition is open to residents of the United Kingdom aged 18 years or over except employees of NHDC and anyone otherwise connected with the organisation or judging of the competition.
  • There is no entry fee and no purchase necessary to enter this competition.
  • Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

•By entering the competition and claiming the offer, entrants are deemed to have accepted these terms and conditions.

•Hertfordshire Careline’s decision is final and no correspondence will be entered into.

How to contact us

If you have a question or concern about our privacy policy, contact North Herts District Council on:

01462 474 000

9am - 5pm, Monday - Friday