Terms and Conditions, and Promotions

• Hertfordshire Careline is offering a £10 M&S voucher to a service user who refers a friend to us for our community alarm service only (not telecare). The £10 voucher will be given to the referrer when they recommend their friend, and the friend then becomes a paying client.
• For the referrer to claim the £10, they need to email, telephone, send a message via our website or write to us with the details of their friend for us to send an information pack to. They may quote FRIENDS15 at this time.
• The referred ‘friend’ must then put the code FRIENDS15 on their application form or by some other way  make reference to the refer a friend offer when they return it to Herts Careline for it to then be valid. The £10 voucher will be sent after the friend has made their first direct debit payment to Herts Careline.
• To claim the Refer a Friend community alarm service package, as advertised, Hertfordshire Careline must receive from your friend their completed application form , VAT exemption form, Direct Debit instruction, and signed Service Agreement signature sheet.
• The acceptance of this offer is conditional on the payment of a standard £20+VAT monthly charge for the maintenance and rental of the equipment, monitoring of calls, and Emergency Response Service.
• There is no limit to amount of ‘refer a friend’ referrals you can make but (see point 3) the friend must have signed the documents to be valid for the £10 voucher to be issued.
• This offer is only open to members of the public and is not open to professional referrers (i.e. but not exclusive to social care professionals, healthcare professionals, respected partners etc.)
• The connection equipment remains the property of the Hertfordshire Careline at all times and should not be sold or otherwise disposed of. At the end of its use the equipment must be returned to us as soon as possible but no later than 14 days of the date of termination of this agreement. The Council will make arrangements for the return of the equipment.
• The Offer is run by North Hertfordshire District Council (trading as Hertfordshire Careline), Council Offices, Gernon Road, Letchworth, SG6 3JF.
• The Refer a friend offer is non-transferable and non-refundable. No cash alternative can be substituted for this or another other offer. However, we reserve the right to substitute the offer for that of equivalent or greater value without notice if this is necessary for reasons beyond our control.
• It is a condition of entry that those who receive the refer a friend offer (their friend and the referrer) might be approached for promotional purposes. This will only be in summary e.g. Mrs Jones from Hertfordshire, and could be used online or in print.
• This offer may expire at any point at our discretion.
• By entering this refer a friend offer, service users are deemed to have accepted these terms and conditions.
• Hertfordshire Careline’s decision is final and no correspondence will be entered into.
• The deadline date for refer a friend offer is until 31 December 2020.

• The Prize is a £10 M&S voucher.
• The draw will take place quarterly throughout the calendar year. The dates the draw will take place are 1 December, 2 March, 1 June, and 1 September.
• The winner will be selected at random using a Random Generator internet tool, from participants who have returned and completed a Herts Careline  feedback survey card - one per service.
• Responses received after each quarter’s draw date will be put forward into the next available quarter.
• The winner will be notified by telephone or email. If no response is received from a winner within 14 working days, an alternative name will be drawn at random.
• After acceptance of the Prize, the winner will be given details of how to redeem their Prize and will be able to choose from the two Prizes on offer, please see point 1 above.
• Please allow 28 days for arrangement of the Prize.
• The Prize Draw Promoter is North Hertfordshire District Council (trading as Hertfordshire Careline), Council Offices, Gernon Road, Letchworth, SG6 3JF.
• The Promoter does not accept responsibility for postal failures of any kind, which may restrict or delay your feedback survey card reaching Careline’s offices. Proof of posting will not be accepted as proof of delivery.
• Entries not submitted in accordance with the rules, illegible, incomplete or altered will be disqualified. Anyone involved in the administration of the Prize Draw, and their direct families, are prohibited from entering this prize draw.
• The name and postcode of the winner will be available by sending a stamped addressed envelope to Hertfordshire Careline, Council Offices, Gernon Road, Letchworth, SG6 3JF.
• The Prize Draw is only available to current clients of Hertfordshire Careline’s community alarms and telecare services, over the age of 18.
• It is a condition of entry that the winner’s name will be used for promotional purposes. This will only be in summary e.g. Mrs Jones from Hertfordshire, and could be used online or in print.
• By entering this prize draw, entrants are deemed to have accepted these terms and conditions.
• Herts Careline’s decision is final and no correspondence will be entered into.

Herts Careline Christmas Blanket Promotion: 1 December  2025 - 31 December 2025

• The offer is a free Herts Careline cosy purple blanket with every new installation in December A maximum of one per household.

• This promotional item of a cosy purple blanket should be used safely, avoiding flames and being careful not to cover the face when resting or sleeping.

• This is for Herts Careline new customers only, not upgrades or maintenance nor Hospital Discharge.

• The Herts Careline cosy purple blanket will be distributed on the day of Installation by the Careline Technician if the customer is a 'standard' community alarm or telecare customer. 

• Please allow 28 days for arrangement of the offer if stocks are not available immediately. We reserve the right to substitute the offer for an alternative if stock runs out.

• The Prize Draw Promoter is North Hertfordshire Council (trading as Hertfordshire Careline), Council Offices, Gernon Road, Letchworth, SG6 3JF.By claiming the offer, entrants are deemed to have accepted these terms and conditions. Herts Careline’s decision is final and no correspondence will be entered into.

Herts Careline Pill Box Promotion: 1 December  2024 - 31 December 2024 - extended throughout winter (whilst stocks last)

• The offer is a free Herts Careline pill box with every new installation in December (now extended as above). A maximum of one per household.

• This promotional item of a pill box is a supportive tool to help with medication organisation but cannot guarantee proper medication management.

• The bill box is not monitored by Herts Careline’s control room, nor any control room.

• We take no responsibility for filling the pill box, nor for users taking the correct dosage.

• The pill box should be kept out of the reach of children and pets as it is not designed or guaranteed to be child or pet safe. 

• The pill box is only for users with the mental capacity to manage their own medication taking.

• This is for Herts Careline new customers only, not upgrades or maintenance nor Hospital Discharge.

• The Herts Careline pill box will be distributed on the day of Installation by the Careline Technician if the customer is a 'standard' community alarm or telecare customer. 

• Please allow 28 days for arrangement of the offer if stocks are not available immediately. We reserve the right to substitute the offer for an alternative if stock runs out.

• The Prize Draw Promoter is North Hertfordshire Council (trading as Hertfordshire Careline), Council Offices, Gernon Road, Letchworth, SG6 3JF.By claiming the offer, entrants are deemed to have accepted these terms and conditions.Herts Careline’s decision is final and no correspondence will be entered into.
  
  Herts Careline Bauble Promotion: 1 December  2023 - 31 December 2023

• The offer is a free Herts Careline bauble with every new installation in December. A maximum of one per household.

• • This is for Herts Careline new customers only, not upgrades or maintenance nor Hospital Discharge.
  • The Herts Careline bauble will be distributed on the day of Installation by the Careline Engineer if the customer is a 'standard' community alarm or telecare customer. 
  • Please allow 28 days for arrangement of the offer if stocks are not available immediately. We reserve the right to substitute the offer for an alternative if stock runs out.
  • The Prize Draw Promoter is North Hertfordshire Council (trading as Hertfordshire Careline), Council Offices, Gernon Road, Letchworth, SG6 3JF.
  • By claiming the offer, entrants are deemed to have accepted these terms and conditions.
  • Herts Careline’s decision is final and no correspondence will be entered int
    
    Staff discount

• Hertfordshire Careline offers a 5% discount on its community alarm service to North Hertfordshire Council and Hertfordshire County Council (HCC) employees in connection with their role as formal or informal carers.

• In order to be eligible for the discounted service the person cared for must live within the administrative boundaries of Hertfordshire although the staff member need not. This offer is for new customers only, not existing ones.

• The scheme is open to any North Herts Council or HCC employee irrespective of the type of employment contract (short term, apprentice, job share, part-time, or full-time) they have.

• The discounted community alarm service can be provided to an unlimited number of householders subject to the limitations set out in this document.

• To take up this offer, eligible employees should email, telephone, send a message via the Hertfordshire Careline website www.care-line.co.uk, or write to Hertfordshire Careline quoting ‘Staff Discount’ together with their contact details and job title. An application pack will then be despatched.

• If the staff member leaves the councils at any point the cared for person will continue to receive the service at the discounted rate but no new householders may be added.

• This offer relates to Hertfordshire County Council staff and North Hertfordshire Council staff only and isn’t open to general members of public.

• The Offer is run by North Hertfordshire Council (trading as Hertfordshire Careline) of Council Offices, Gernon Road, Letchworth, Herts, SG6 3JF.

• This offer may come to an end at any point at the entire discretion of either Hertfordshire County Council or North Hertfordshire Council.

• By applying for this discounted service applicants are deemed to have accepted these terms and conditions.

• Hertfordshire Careline’s decision(s) on eligibility to this discounted service is final and no correspondence will be entered into.