Helping you stay more independent in your own home with a community alarm.
You’ll be in touch with reliable help at all times throughout the day and night – via a pendant button, just in case you fall or become unwell.
If you need help completing your application form because of a disability, please let us know and request our free form filling service.
If the service user is healthy:
- We will visit their home to install their equipment.
If they are self-isolating, shielding or suffering from COVID-19:
- We will provide pre-programmed equipment to their doorstep.
- We will telephone them (or a family member) to give step-by-step instructions on how to plug in the equipment and make a test call to our Control Room.
- We will make an appointment when they have recovered to install any complex equipment which needs our engineers’ expertise.
For every person our engineer visits, they will be wearing PPE, will use sanitising wipes on surfaces and adhere to social distancing regulations.
When you press your pendant, you’ll speak to a highly experienced call operator 24/7 who will make sure you get the help you need. We can alert a family member or friend to reassure you, or we'll call the emergency services if required. All from our Hertfordshire based Control Room.
When you join, you’ll be asked to provide the contact details of friends, family members or neighbours to act as Volunteer Responders - who you’d like us to call for reassurance or help if there's an issue.
If these contacts aren't available, or you do not have someone who can be a responder for you, this is no problem - our mobile Response Service will send a highly trained professional to help you at no extra charge.
We'll always call the emergency services if there is an emergency.