We recommend you get a key safe if you sign up for our lifeline alarm system.
We can supply and install this secure metal box to the outside of your home for free, which will contain an additional front door key to your property. If you've already got one, we'll use that.
The emergency services can get the key using a confidential code, which we will issue if you require their assistance, to gain access to your property, if needed.
Landlords and housing assocications are usually happy to grant permission to have a key safe fitted as long as you ask them first. In the same way, insurance companies are usually OK with this process too as long as you inform them first. You can use this handy template to ask permission, or see our guidance sheet you can pass on to them. If you need a Word version of either documents, please email firstname.lastname@example.org
If you need help with your key safe, see our Key safe instruction card
Medical Alert Card & Keyfinder Fob
These are included at no extra cost and arrive in the post soon after your equipment is installed. The Medical Alert Card can be placed in your wallet or purse and if a medical professional sees it if you're taken unwell outside your home, they can ask us for details about you if you're unable to tell them. The Keyfinder Fob for your keyring offers a reliable way of retrieving your keys if you lose them.