We recommend you get a key safe when you sign up for our lifeline alarm system.
We can supply and install this secure metal box to the outside of your home for free, which will contain an additional front door key to your property. If you've already got one, we'll use that.
The emergency services can get the key using a confidential code, which we will issue if you require their assistance, to gain access to your property, if needed.
There are two options as regards to the type of key safe that can be fitted
- The Supra S5 Permanent Key safe which is completely funded by Hertfordshire County Council.
- The Supra C500 Key safe which is partially funded by Hertfordshire County Council. There is an additional charge to the user of £26.00 + VAT if applicable if they require this key safe.
Landlords and housing assocications are usually happy to grant permission to have a key safe fitted as long as you ask them first. In the same way, insurance companies are usually OK with this process too as long as you inform them first. You can use this handy template to ask permission, or see our guidance sheet you can pass on to them. If you need a Word version of either documents, please email email@example.com
If you need help with your key safe, see our Key safe instruction card
Please note we can only attach a key safe to brickwork or concrete (not rendering or pebbledash)
Medical Alert Card & Keyfinder Fob
These are included at no extra cost and arrive in the post soon after your equipment is installed. The Medical Alert Card can be placed in your wallet or purse and if a medical professional sees it if you're taken unwell outside your home, they can ask us for details about you if you're unable to tell them. The Keyfinder Fob for your keyring offers a reliable way of retrieving your keys if you lose them.