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Get a community alarm

Stay independent in your own home with a community alarm.


You’ll be in touch with reliable help at all times throughout the day or night via a pendant button, just in case you fall or become unwell.

Once you press the button, you’ll be able to speak to a highly experienced operator 24/7 who can help.

Extra peace of mind when family is not around

When you join, you’ll be asked to provide the contact details of  friends, family members or neighbours to act as Volunteer Responders - who you’d like us to call for help.

If these contacts aren't available or you do not have someone like this, our Fallback Response Service can send a highly trained professional to help you from Hertfordshire Fire and Rescue or Arena Security at no extra charge, it's just part of our service.

This gives you the added peace of mind and assurance that welfare assistance is always close by. Not all alarm providers have this essential element


Alternatively, you can call us on 0300 999 2 999 to request an application pack by post.



Who can get a community alarm?

Our care alarm systems make a big difference to the independence, safety and wellbeing of people of all ages and circumstances across Hertfordshire.

You can get a community alarm if you:    

  • are an older or vulnerable person
  • are at risk
  • are an adult with long term health needs
  • live alone
  • are returning home from hospital
  • are prone to falls
  • have a disability or restricted mobility
  • are an unpaid carer and would like support when you can't be at home
  • have any other reason to benefit from 24/7 peace of mind that we can bring.



New customers pay £3.25 per week (collected by monthly direct debit).

No upfront equipment costs.

No installation fees.

No long term contracts.

No means testing.

Plus, we provide our Response Fallback Service and a home maintenance service at no extra charge (which not all providers do)

Also included is a free Medical Alert card for your wallet or purse, and a free Keyfinder Fob for your key ring.


When you sign up for a home alarm, Hertfordshire Independent Living Service will install the equipment for you. They'll call you to arrange a convenient time once your application is processed.

A modern base unit connects to your phone line. If you don't have a landline, we can supply an alternative unit. Then you’ll be connected to a local, specialist control centre, there whenever you need it.


We aim to have your emergency home alarm set up within 14 working days but this is often sooner, especially in certain situations.

In some emergency cases (such as being discharged from hospital), we can install your home alarm within a couple of working days.


How to use your alarm

You’ll get a lightweight, waterproof pendant alarm to wear around your neck or on a wrist strap.

You simply push the emergency alarm pendant button to raise an alert. This lets you speak to a friendly operator who will get you the help you need, day and night.

Get an alarm for a family member or friend

Now that the summer holidays are approaching, you might be thinking about getting a community care alarm for a loved one, as there’s no better peace of mind than knowing they can access any help they might need when you’re away on a well deserved break.

Apply online for a community alarm on their behalf so you all have that added reassurance that help is always close by.


Key safes

We recommend you get a key safe if you sign up for our lifeline alarm system.

We can supply and install this secure metal box to the outside of your home for free, which will contain an additional front door key to your property. If you've already got one, we'll use that.

The emergency services can get the key using a confidential code, which we will issue if you require their assistance, to gain access to your property, if needed.

Key safe instruction card


Medical Alert Card & Keyfinder Fob

These are included at no extra cost and arrive in the post soon after your equipment is installed. The Medical Alert Card can be placed in your wallet or purse and if a medical professional sees it if you're taken unwell outside your home, they can ask us for details about you if you're unable to tell them. The Keyfinder Fob for your keyring offers a reliable way of retrieving your keys if you lose them.

Already have an alarm?

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Refer a friend

If you're one of our customers and would like to refer a friend to us, you can receive a £10 shopping voucher (M&S, John Lewis, Waitrose, Joules, Wyevale or Love 2 Shop) once they sign up to our service. Simply complete and return our Refer a Friend form or call 0300 999 2 999 to pass on their details (with their permission) T&Cs apply.

Refer a friend

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