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Get a community alarm

Stay independent in your own home with a community alarm.

 

You’ll be in touch with reliable help at all times throughout the day or night via a pendant button, just in case you fall or become unwell.

Once you press the button, you’ll be able to speak to a highly experienced operator 24/7 who can help.

 

Alternatively, you can call us on 0300 999 2 999 to request an application pack by post.

Take a look at our brochure (Flipbook)

Take a look at our brochure (PDF)

Who can get a community alarm?

Our services make a big difference to the independence, safety and wellbeing of people of all ages and circumstances across Hertfordshire.

You can get a community alarm if you:    

  • are an older or vulnerable person
  • are an adult with long term health needs
  • live alone
  • are returning home from hospital
  • are prone to falls
  • have a disability or restricted mobility
  • are an unpaid carer and would like help during your breaks
  • have any other reason to benefit from 24/7 peace of mind that we can bring.

 

Price

£3.25 per week (collected by monthly direct debit).

No upfront equipment costs.

No installation fees.

No long term contracts.

No means testing.

Plus, we provide our Response Fallback Service and a home maintenance service at no extra charge (which not all providers do)

Also included is a free Medical Alert card for your wallet or purse, and a free Keyfinder Fob for your key ring.

Installation

When you sign up for an alarm, Hertfordshire Independent Living Service will install the equipment for you. They'll call you to arrange a convenient time once your application is processed.

A modern base unit connects to your phone line. If you don't have a landline, we can supply an alternative unit. Then you’ll be connected to a local, specialist control centre, there whenever you need it.

We aim to have your alarm set up within 14 working days but this is often sooner, especially in certain situations.

In some emergency cases (such as being discharged from hospital), we can install your alarm within a couple of working days.


How to use your alarm

You’ll get a lightweight, waterproof pendant to wear around your neck or on a wrist strap.

You simply push the pendant button to raise an alert. This lets you speak to a friendly operator who will get you the help you need, day and night.

 

Get an alarm for a family member or friend

If you're thinking about getting a community alarm for a loved one, there’s no better peace of mind than knowing they can access any help they might need when you’re away on holiday or not around.

Apply online for a community alarm on their behalf so you both have that added reassurance that help is always close by.

Alternatively, you can use the application form and documents to apply by post.

We'll provide you with full details about our service, including your cancellation rights, before you proceed with the service.

If you are downloading the information on behalf of someone else, or are applying on behalf of someone else, you must provide them with all the information before they proceed with our service.


Extra peace of mind when family is not around

When you join, you’ll be asked to provide the contact details of at least 2 friends, family members or neighbours who you’d like us to call for help.

If these contacts aren't around, our Fallback Response Service can send a highly trained professional to help you from Hertfordshire Fire and Rescue or Arena Security.

This gives you the added peace of mind and assurance that welfare assistance is always close by. Not all alarm providers have this essential element.

Key safes

We recommend you get a key safe if you sign up for our community alarm.

We can supply and install this secure metal box to the outside of your home for free, which will contain an additional front door key to your property. If you've already got one, we'll use that.

The emergency services can get the key using a confidential code, which we will issue if you require their assistance, to gain access to your property, if needed.

 

Medical Alert Card & Keyfinder Fob

These are included at no extra cost and arrive in the post soon after your equipment is installed. The Medical Alert Card can be placed in your wallet or purse and if a medical professional sees it if you're taken unwell outside your home, they can ask us for details about you if you're unable to tell them. The Keyfinder Fob for your keyring offers a reliable way of retrieving your keys if you lose them.

Already have an alarm?

Get help using your alarmCancel your alarm service

Refer a friend

If you're one of our customers and would like to refer a friend to us, you can receive a £10 shopping voucher (M&S, John Lewis, Waitrose, Joules, Wyevale or Love 2 Shop) once they sign up to our service. Simply complete and return our Refer a Friend form or call 0300 999 2 999 to pass on their details (with their permission) T&Cs apply.

Refer a friend