How the pendant alarm service works
When you press your pendant, you’ll speak to a highly experienced call operator 24/7 who will make sure you get the help you need. We can alert a family member or friend to reassure you, or we'll call the emergency services if required. All from our Hertfordshire based Control Room.
When you join, you’ll be asked to provide the contact details of friends, family members or neighbours to act as Volunteer Responders - who you’d like us to call for reassurance or help if there's an issue.
If these contacts aren't available, or you do not have someone who can be a responder for you, this is no problem - The British Red Cross (BRC) - our mobile Response Service - will send one of their professional's to assess the situation at no extra charge. BRC will attend their home, assess the reason why an alarm was raised, deal with the situation as appropriate and, if necessary, call the Emergency Services. They will also report back to Careline.
We'll always call the emergency services if there is an emergency.
We install equipment keeping as COVID-19 safe as possible
If the service user is healthy:
- We will visit their home to install their equipment.
If they are self-isolating, shielding or suffering from COVID-19:
- We will provide pre-programmed equipment to their doorstep.
- We will telephone them (or a family member) to give step-by-step instructions on how to plug in the equipment and make a test call to our Control Room.
- We will make an appointment when they have recovered to install any complex equipment which needs our engineers’ expertise.
For every person our engineer visits, they will be wearing PPE, will use sanitising wipes on surfaces and adhere to social distancing regulations.
Who can benefit from a community alarm?
Our care alarm systems make a big difference to the independence, safety and wellbeing of people of all ages and circumstances across Hertfordshire.
You can have a community alarm if you:
- are an older or vulnerable person
- are at risk
- are an adult with long term health needs
- live alone
- are returning home from hospital
- are prone to falls
- have a disability or restricted mobility
- are an unpaid carer and would like support when you can't be at home
- have any other reason to benefit from 24/7 peace of mind that we can bring.