Posted: Monday 23rd October 2023
This week, Herts Careline is joining thousands of Control Room staff across the globe in a celebration of their work as the unseen frontline of the emergency services.
International Control Room Week highlights the critical role played by emergency teams dealing with life critical and stressful situations every day, 24 hours a day.
Jo Dufficy, Service Director – Customers at North Herts Council said: “We are really proud of our control room and the critical role the team play so we are joining other control rooms to recognise the magnificent work that goes on behind the scenes. We’re also taking this opportunity to raise awareness of Herts Careline’s emergency community alarms and telecare service and celebrating our amazing call operators who are so dedicated to their role.”
International Control Room Week is supported by around 200 control room operations and more than 10,000 personnel from police, ambulance, fire and coastguard services across the UK, as well as control rooms from across the globe. Last Year, Herts Careline was awarded Control Room Team of the Year at the national awards.
Herts Careline provides assistive technology such as community alarms, pendants and telecare for the people of Hertfordshire. The service aims to helps residents who have its equipment more freedom to live independently in their own home with the peace of mind of knowing that if they become unwell or have a fall, they can get help quickly - 24/7 from our Letchworth based Control Room.
We currently provide support for in excess of 16,000 people and take approx. 1,800 calls every day. Read our day in the life stories to see what a call operator at Herts Careline experiences from the Control Room!
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