Join our expanding team of Careline Operators

Careline Operator

Salary:  £12.84 per hour (plus any applicable enhancements)

Hours: 22 and 22.43 average per week

Contract: Permanent

The Careline Operator’s principal task is to handle emergency and non-emergency calls from a diverse range of vulnerable people to include those that have a disability, mental health condition, memory issues or challenging behaviours. These customers can be linked to the Careline via an alarm system, motion sensors or through GPS devices which can be activated when they feel they require help, be it medical reasons or reassurance. All routine and emergency calls must be dealt with showing a good level of empathy and patience, along with being respectful, compassionate and sympathetic bringing calls to a satisfactory conclusion as quickly and effectively as possible.

The Experience you will bring

You will be a great communicator and able to stay calm and reassuring in situations which could be stressful or emotional and want to provide support to a range of individuals including those very vulnerable.

You will be a good listener, and confident to be able to make decisions based on procedures.

You should be able to accurately work with information, including inputting and record creation as well as making useful and accurate notes.

You should be confident working on phones.

You need to be willing to be continuously learning about the services we offer and keeping up to date with emails and procedural changes.

Have a flexible attitude to shifts- including possible night/evening and weekend working.

Please note, the successful applicant for the above post will be background checked with the Disclosure and Barring Service.

How to Apply

To apply for this position, you must complete the Council's online application form at www.north-herts.gov.uk under the Jobs and Careers page using our secure web recruitment tool.  Please note that we do not accept CV applications, either on their own or accompanying application forms. Therefore, please ensure that all relevant information is provided on the application form.

At North Herts Council we are proud to be a Disability Confident employer and we guarantee an interview to anyone disclosing a disability whose application meets the minimum requirements for the job. 

If you would like an informal chat about the post, you can contact Catherine Oakes, Careline Operations Manager on 01462 474369

Closing Date:  Noon 15^th January 2024

Interviews:       31^st January – 2^nd February 2024