Emergency call operators will be answering calls from a range of service users, contacts and professionals with various needs. Your task will be to assess every call you deal with, reassuring the customer and responding accordingly, in a calm and efficient manner, following procedures and keeping notes and records updated as you go. You may deal with someone highly distressed and in need of emergency medical attention calling on you to help save their life. You’ll provide reassurance to callers on a variety of matters and handle more routine calls like testing of the equipment and updating records. Every day is different.
Emergency Call Operators are caring and hardworking individuals who are the first point of contact for our customers in an emergency situation. This means that to succeed as an emergency call handler, you must have a genuine desire to help people, be empathetic, adaptable, highly proactive, and work with high levels of autonomy.
Call Operator roles vary and follow a rolling shift rota pattern. Details of the hours and role will be included in the job description when a new job is advertised. We often have bank positions which are perfect for anyone who is able to work a variety of hours and shifts at short notice.