Posted: Tuesday 16th December 2025
Ever wondered what it’s like to be a Herts Careline Technician? Join me on my day with Adam, one of our Senior technicians, to get a closer look at the day-to-day life of this essential role at Herts Careline.
Starting the Day
The day started off at 9am for a 10am start on the road. Its important technicians have this hour before setting off to view what jobs they have for the day in advance and load the car with the required equipment. Preparation is key, every appointment is unique, and being ready for everything ensures a smooth experience for our service users.
First Stop: Buntingford
Once the car was loaded with everything we would need, we hit the road over to Buntingford for the first job. It was a new alarm installation for a client who is deaf. Clear communication is so important, so I transcribed Adam’s explanations onto my notebook to ensure the client understood every step he was taking. Adam fitted the alarm, offered pendant options, tested the devices, and explained how to use them in an emergency. He also installed a key safe, giving emergency services quick access if needed. After wrapping up this first appointment of the day, we were off to the next stop.
Next Up: Ware
Next, we headed to Ware for our next two appointments. The first was a key safe installation, but the client also needed a refresher on their alarm system. Adam patiently talked them through the process, answering questions, and tested the equipment. Our service user's confidence in using these devices can make all the difference in an emergency, so it’s a huge priority for us. The second appointment was a quick alarm upgrade, swapping an older unit for a newer model. This is a quick and simple job while Adam swapped the alarm out, he answered the clients’ questions about the digital switch over, reassuring her that it won’t affect the Herts Careline service in anyway as our alarms have all long since been switched over to digital. We were soon on our way and ready for lunch.
After Lunch: Cheshunt
For our final jobs of the day, we headed over to Cheshunt, firstly for another new install. As he did for our first job, Adam introduced the client to the equipment and how the devices work to the new client. With the client having epilepsy, Adam also talked them through the options for additional telecare such as a convulsion monitor that detects jerking movements during a seizure. For the final appointment, we had another upgrade for another pre-existing client in Ware. Adam swapped their old unit to a new one and also installed a heat detector and carbon monoxide detector into their kitchen, ensuring their safety in their home as well as through our emergency support.
Wrapping Up
After completing all five of these jobs we headed back to the office for 4.45pm, just in time to reorganise the vehicle for tomorrow and head home for the day! Five appointments completed, five safer and reassured homes.
Q&A with Adam – Tell us about your experience as a technician
What do you enjoy most about working for Herts Careline?
“I enjoy working with a great team of people that I happily call friends, and the work itself is fulfilling, knowing that I'm doing something that helps others.”
What are the key skills you have developed in this role?
“This role really develops your ability for problem solving. Time management and the ability to self-manage are also crucial.”
What is the most rewarding part of your job?
“Every day I get to meet lovely people who are grateful for the service we are providing them and are so thankful. Getting to hear about their lives is fascinating.”
How do you handle unexpected situations or special client needs?
“Preparedness is the main ingredient. Trying as much as possible to have everything you could need for any eventuality. Of course this isn't always possible, so knowing who to ask for help if needed, using common sense, and working with the client to find an amenable solution.”
Can you share a moment when you felt you made a real difference for a client?
“It is difficult to pick a specific example, as we have so many clients that rely on this equipment, and they are always so grateful, knowing that they have the peace of mind.”