Posted: Thursday 1st February 2024
The UK’s telephone network is changing. Between now and 2025 most telephone providers will be moving their customers from old analogue landlines over to new upgraded landline services using digital technology. This means services that rely on the old landline system such as home phones and healthcare devices will be switched over. 

We’ve almost completed our digital switchover and the vast majority of the 3,000 customers who previously used the old analogue system for their community alarm system have been transferred to our new digital system. All new customers joining receive a digital alarm as standard. However, we’ve noticed that the transition from analogue to digital technologies has created new opportunities for criminals to target vulnerable residents. For example, criminals may use phishing emails, fake websites, or phone calls to trick residents into providing personal information, such as bank account details or passwords. This information can then be used to steal money or commit identity theft. There is also the potential for increases in criminality through rogue traders selling equipment, charging for unnecessary work, or trying to pressurise vulnerable members of the community into new contracts related to the digital switchover.

Please keep your personal details to yourself and never give bank details out over the telephone.