Posted: Tuesday 12th March 2024
If you, or the person that will be using the Herts Careline service has a medical condition that meets the criteria below, you will not be charged VAT on your service. We will ask you to complete a straightforward VAT Exemption declaration service when you join.

To claim VAT Exemption, on of the following must be met:

  • You have a physical or mental impairment which has a long term and substantial adverse effect upon your ability to carry out everyday activities.
  • You have a condition which the medical profession treats as a chronic illness such as diabetes, epilepsy, heart disease, hypertension, kidney disease, motor neuron disease, MS, Parkinson's disease etc.
  • You are terminally ill.

Many of our service users are exempt from paying VAT on their Careline service, so please do ask us if you’re unsure if you qualify.