News from Herts Careline

Description: A pendant alarm can be beneficial in several ways. It provides a sense of security and safety for the wearer, especially for individuals who may be vulnerable or at risk.In case of an emergency or medical issue, your family member can simply press the pendant, and it will alert Herts Careline's emergency control room 24/7. We will then contact your designated contacts to help you, or alert the emergency services in an emergency.This quick and easy communication can be crucial in getting timely help, especially if the they are unable to too unwell to reach a phone or call for help themselves.

Description: We can't believe that a whole year has passed since we enjoyed the celebrations of our 40th Anniversary. And what a year it's been! Let's have a look at some of our highlights:

Description: On Thursday 13 to Tuesday 18 July inclusive, there is planned strike action for Junior Doctors across England. There are likely to be increased pressures on Health Providers nationally during this time and during the following days.Herts Careline will be operating as usual, but we would ask for your support in checking on vulnerable family and friends during this busy period. Could we also request that if you are a responder to family and friends that you keep your mobile charged and notifications on in case we need to contact you. Thank you for your support. Herts Careline.

Description: On the rare occasion that we may experience system issues with our service; email and mobile telephone are our quickest ways to alert you to the situation.If we don't hold an email address or mobile telephone number for you or for one of your contacts, please provide us with one if you can. Call 0300 999 2 999 option 1 or email CarelineSupport@north-herts.gov.uk

Description: We are aware that there is a network outage affecting community alarms and telecare equipment, across Hertfordshire and many other areas nationally. The network providers are working urgently to resume connection as soon as possible. We will update as soon as we know more. Please can we ask you check in with family and friends who use the service and advise them to carry a mobile phone with them if possible whilst we wait on further advice on this issue. Thank you.

Description: Many of our customers recommend our services to friends and family. In recognition of this support, our Refer a Friend scheme will send you a £10 M&S voucher if the person you refer joins our service.Simply quote 'FRIENDS15' to us via phone - 0300 999 2 999 - or email CarelineSupport@north-herts.gov.uk, and once they join you'll be sent your voucher.

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