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This is how we install your service in a national lockdown

Now the country is in a national lockdown, the following applies and we're here to support new customers 24/7 as usual: Adhering to Government guidance we are more than able to install a community alarm or telecare for you following these easy steps:

Free hygiene hook keyring offer - extended until 22 Jan 2021

As we navigate our 'new normal' again as Hertfordshire moves into Tier 4, we can help reduce physical contact with door handles, pin code machines and other types of surfaces, by giving all new customers who join us by 22 January 2021 a free hygiene hook keyring.This useful item is made from 100% recycled plastic and features a flat stylus tip - ideal for prodding your pin code in at machines to reduce the need to touch them – a keyring loop and handy door opener hook to save you touching door handles in public places. Or you can pass it on to a family member or friend for them to make use of it.The hygiene hook keyring will be given to you on the day of your installation. T&C apply.To join Herts Careline, you can apply online at or call 0300 999 2 999 (option 1) for a postal application pack.

Christmas Opening Hours

Christmas Opening Hours…. 24/7 as usual! Christmas is just around the corner, and even with all the restrictions in place, rest assured that the Herts Careline Control Room will be answering emergency calls from your equipment 24/7 over the Christmas and New Year period as usual.There are provisions in place for equipment issues.The customer service office is closed 24th – 4th January. Orders and Referrals received during the closure period will be processed from the 4th. May we send you all our very best wishes for a safe festive season.

As Hertfordshire moves into Tier 4, how do we install equipment in a pandemic?

As Hertfordshire moves into Tier 3, the following still applies and we're here to support our current and new customers 24/7 as usual:Adhering to Government guidance we are more than able to install a community alarm or telecare for you following these easy steps:

Your Connected Life information

It's more important than ever for people who are isolated to connect to their local communities, to activities and to sources of help and support.Your Connected Life is a new website created so people can discover what might help them enjoy life more. This may be keeping on top of things at home or finances, looking after health and wellbeing, staying active or joining a group or club safely.

Information for People Needing Help with Food

The North Hertfordshire Healthy Hub and the Community Engagement Team have put together a comprehensive list of organisations offering help to residents who are struggling to buy food. Most of these organisations are open to anyone, no matter your circumstances, in particular Best Before Cafe in Letchworth and the Food Rescue hub in Hitchin and Stevenage.
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