Latest updates... Launch of the new Herts Careline video DescriptionWe have a new addition to our website - the new Herts Careline video http://www.youtube.com/@hertscareline.The new video demonstrates our service, from the point of making an application or referral, to what happens on installation day, to making that first alert for help to our call operators. Our video brings Herts Careline to life so families and professionals will know exactly what to expect.You can watch at www.youtube.com/@hertscareline or here on our website www.care-line.co.uk Herts Careline has its contract for assistive technology services for the elderly extended by Hertfordshire County Council. DescriptionHertfordshire County Council (HCC) has agreed to extend a partnership with North Herts Council for the delivery of telecare and assistive technology services across Hertfordshire, until 2031.At recent cabinet meetings of the district and county councils, it was agreed to extend the £3.3m-a-year partnership – which had been due to last until March 2026 – for a further five years. What happens if the service is down? DescriptionWhat happens if the service is down?On the rare occasion that there are network issues with the service, we will update our website and social media, and email and / or text you and your contacts to make you aware. Please make sure we have a mobile number or email address on your record to enable this. Do you need additional telecare? DescriptionDo you need additional telecare?We want to make sure you and your family are aware of how to upgrade or change your service if your needs change – usually at no extra cost.If you have a standard alarm unit and pendant but feel there are other risks in your home such as fire or the issue of you falling, we have other equipment that can be programmed into your existing equipment to help keep you safe for longer. I would like a different wrist strap or neck cord DescriptionI would like a different wrist strap or neck cordPlease contact us to discuss your options if you would like a new or different type of strap for your pendant. I cannot hear my pendant outdoors DescriptionI cannot hear my pendant outdoorsThe standard pendant is for home use only, although it can work in the garden depending on its distance away from the base unit and other factors (please test this before needing it in an emergency). We can supply a pendant that works outdoors and gives our control room your location at the point of press. This service costs an additional £5 (+VAT if applicable) per month. Displaying 37 to 42 of 76 Previous … 5 6 7 8 9 … Next