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Dementia Action Week 2018

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Dementia Action Week 2018

Herts Careline achieves a Gold Standard of 100% customer satisfaction in its latest survey

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Herts Careline has achieved a 100% recommendation rate from its customers. This exceptional performance was generated from the service's annual customer satisfaction survey with gathers the opinions of those using the service.

Herts Careline moves to new Alarm Receiving Centre (ARC) based in Letchworth

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Herts Careline's community alarm, telecare and corporate out of hours service has moved its Control Room to a new site, investing in the long term future of the service for its 16,000+ customers. The service has experienced huge growth over the past few years as demand for assistive technology to support people's independence in their own home has seen a steep increase in interest as people see the benefits it can bring.Such increase in performance has meant the previous site at Harkness Court, Hitchin had reached capacity and in order to continue to support the growth safely, the decision was taken to move the ARC into the Council's Offices in Letchworth Garden City. David Martins-Hesp, Assistive Technologies Manager, said "This is an exciting opportunity for Herts Careline and the team of 24/7 call operators who continue to support those in need from an improved working environment. It's essential that we keep our Control Room in Hertfordshire as 'being local' is so important to our customers."Assistive technology, such as community alarms and telecare services, can provide much needed reassurance for users and their friends, families, and carers, as they know help is on hand at the press of a button, 24 hours a day, 7 days a week.

View the Herts Bernie video!

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We're very pleased to announce that the new Herts Bernie video has launched!It is available via our YouTube channelWe're delighted to show you this new service which supports independence outside the home,We're confident that it will be enjoyable and helpful to both our customers and the professionals who refer to us. Take a look.

New Portable Pendant - Herts Bernie has launched! View the video

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To meet demand from customers who have asked us to provide a pendant that works outside of the home, we have launched the Herts Bernie Location Service. Herts Bernie is a St Bernard rescue dog for the 21st century – a portable pendant and reliable companion who can help in an emergency, wherever a person is. It's the perfect addition (not a replacement) to our community alarm and telecare service, which helps people live independently at home. Now we can offer a solution for when they are out and about too.

Herts Careline's life saving pilot in the news

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Make sure you look out for our innovative launch story in Horizon and Outlook, Hertfordshire County Council's and North Hertfordshire District Council's respective residents' magazines this month.
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