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The pendant is sensitive

Description
Pendants are designed to be sensitive, so they react to your button press. We never mind a false alert – just tell us you're ok and we'll close the call. If you still think it's too sensitive, please ask us to check it for you.

I need other services

Description
I need other servicesIf you need additional telecare devices, or feel you need more support with your Careline service, please contact us.If you need advice about other services such as meal on wheels, gardening help, housework help, sourcing carers, money matters or other adult care services, please contact Hertfordshire County Council's Herts Help.

Who do I contact about finance queries?

Description
If you have a finance query, email carelinefinance@north-herts.gov.uk or call 0300 999 2 999 and follow the options.

Sometimes I struggle to talk over the alarm unit

Description
Please take your time, we are very patient. Remember, that when speaking over the alarm unit, it is like a walkie talkie two-way system, so please give us a gap before replying so that we don't interrupt you.

'Absolute godsend' Herts Careline achieves outstanding customer satisfaction results

Description
Herts Careline, a leading provider of community alarm, telecare, and assistive technology monitoring services across Hertfordshire, has once again proven its invaluable role in supporting residents to live independently and safely at home. Its 2024 Customer Satisfaction Survey results are exceptional, highlighting the critical lifeline that Herts Careline provides to the community.

The Hertfordshire Directory

Description
Searching for services, groups or activities to help you live life to the full?The Hertfordshire Directory is a gateway to local and national communityresources with something for everyone.
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