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Latest updates... I would like a different wrist strap or neck cord DescriptionI would like a different wrist strap or neck cordPlease contact us to discuss your options if you would like a new or different type of strap for your pendant. I cannot hear my pendant outdoors DescriptionI cannot hear my pendant outdoorsThe standard pendant is for home use only, although it can work in the garden depending on its distance away from the base unit and other factors (please test this before needing it in an emergency). We can supply a pendant that works outdoors and gives our control room your location at the point of press. This service costs an additional £5 (+VAT if applicable) per month. The pendant is sensitive DescriptionPendants are designed to be sensitive, so they react to your button press. We never mind a false alert – just tell us you're ok and we'll close the call. If you still think it's too sensitive, please ask us to check it for you. I need other services DescriptionI need other servicesIf you need additional telecare devices, or feel you need more support with your Careline service, please contact us.If you need advice about other services such as meal on wheels, gardening help, housework help, sourcing carers, money matters or other adult care services, please contact Hertfordshire County Council's Herts Help. Who do I contact about finance queries? DescriptionIf you have a finance query, email carelinefinance@north-herts.gov.uk or call 0300 999 2 999 and follow the options. Sometimes I struggle to talk over the alarm unit DescriptionPlease take your time, we are very patient. Remember, that when speaking over the alarm unit, it is like a walkie talkie two-way system, so please give us a gap before replying so that we don't interrupt you. Displaying 31 to 36 of 75 Previous … 4 5 6 7 8 … Next