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Do you need help with travel to get your vaccine? Or to a hospital appointment?

The North Herts & Stevenage Community Transport service helps less able residents of North Herts & Stevenage solve their transport problems. The scheme uses a dedicated team of volunteers who all use their own cars to transport passengers to healthcare appointments at hospitals, clinics and surgeries, in addition to dental appointments, day centres and exercise / therapy classes etc.The scheme is aimed at individuals who are unable to use other passenger transport due to age, frailty, impaired mobility, disabilities and special needs. It may also be due to no alternative transport being available. There is a mileage rate of 45p per mile which is paid to the Volunteer Driver, with a minimum charge of £5.

Roadmap out of Lockdown – we're here for you as always

The Prime Minister has announced the government's roadmap to cautiously ease lockdown restrictions in England. Thanks to the excellent progress of the vaccination programme, the step by step approach will begin on 8th March 2021.The roadmap, which has now been published on, outlines four steps for easing restrictions. Before proceeding to the next step, the Government will examine the data to assess the impact of previous steps.We're in a fortunate position that the pandemic has not negatively affected the Herts Careline service as we have still been able to be there for our customers during the pandemic, answering their calls for help in the usual way. We have also been able to welcome new customers by adhering to social distancing regulations whilst installing new equipment.So, rest assured that when you need us, we are here, and lets look forward cautiously to a brighter time.

Make sure you're registered with a GP

To help stop the spread of COVID-19, it is vital that as many people as possible receive the vaccine.Currently, over 15 million people in the UK have received at least one of their vaccinations, but we must do everything we can to make sure that when the time is right for individuals to receive theirs, that everyone who wants to have it has access to it.If you are registered with a GP, you will automatically qualify to receive it. However, if you're not registered with a GP, now is an essential time to do this.

Risks in the home

Herts Careline's assistive technology equipment can help to manage a wide range of risks to a person in the home.If you or someone you know is experiencing issues which affect their health and wellbeing, there are many ways we can help support their independence at home via discreet equipment.

Herts Careline - here for people when they need us most

Herts Careline is making a huge different to residents across the county who rely on their community alarm and telecare service to support them living independently at home.The service provides 24/7 call monitoring for medical emergencies by providing residents with equipment they can activate if they feel unwell or have a fall.The service has continued to support thousands of residents across the county, helping them to remain independent in their own home during the pandemic. The Control Room takes thousands of calls from elderly and vulnerable people every week, providing emergency medical assistance for those in need. It is really making a difference.While many people have been isolated or shielding at home, having the Careline service has been a great relief to customers and their families that someone is there for them 24/7 if they're unwell.

This is how we install your service in a national lockdown

Now the country is in a national lockdown, the following applies and we're here to support new customers 24/7 as usual: Adhering to Government guidance we are more than able to install a community alarm or telecare for you following these easy steps:
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