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Halloween – handy no trick or treating sign

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We're hoping that Hertfordshire will play their part and celebrate Halloween safely and thoughtfully this year.We worry every year that trick or treaters will make those in our care worry when they receive a knock on the door after dark. So, if you are going out this spooky season, we encourage you to keep in mind there may be vulnerable people living in your community to be mindful of. Only knock on doors where there is a pumpkin on the doorstep, and think of others around you. We know there may be calls to Herts Careline's control room on Halloween night from anxious residents, so do keep us all in mind so fun can be enjoyed by those who want to take part.

International Control Room Week 2023

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This week, Herts Careline is joining thousands of Control Room staff across the globe in a celebration of their work as the unseen frontline of the emergency services.

Do you have concerns about older loved ones living alone?

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Do you have concerns about older loved ones living alone?

If you smell gas - advice

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If you smell gas or suspect carbon monoxide, call Cadent - your gas network - immediately free on 0800 111 999.If your gas supply has been turned off, find support here.If you are vulnerable, you can join the Priority Services Register so you are told quickly and will be offered support.

A non-verbal way to connect with the Emergency Services – TapSOS App

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When at the Emergency Services Show last week, our team's attention was drawn to an App which enables someone who is non-verbal to Contact 999 in a few taps.The emergency app includes a medical profile, GPS and access to the UK's Police, Ambulance, Fire & Rescue and Coastguard services. Integrated with BT, TapSOS helps 999 call handlers access the information they need to send the right help as quickly as possible. TapSOS is the first accredited 999 app with access to all four UK emergency services and can be used anywhere in the UK.TapSOS App is not affiliated or linked to Herts Careline, North Herts District Council or Herts County Council in any way – please conduct your own research if interested.

Digital switchover and scams risks

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The UK's telephone network is changing. Between now and 2025 most telephone providers will be moving their customers from old analogue landlines over to new upgraded landline services using digital technology. The new network will provide a future proof, more reliable and dependable broadband service that will support the UK for decades to come. This means services that rely on the old landline system such as home phones and healthcare devices will be switched over. Herts Careline has almost completed its digital switchover and the vast majority of the 3,000 customers who previously used the old analogue system for their community alarm system have been transferred to the new digital system. All new customers joining receive a digital alarm as standard.
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