News from Herts Careline

Description: The temperature has dropped this week, so we want to make sure you're staying warm to help you prevent cold-related illnesses. So, please make sure you:

Description: We have a new addition to our website - the new Herts Careline video http://www.youtube.com/@hertscareline.The new video demonstrates our service, from the point of making an application or referral, to what happens on installation day, to making that first alert for help to our call operators. Our video brings Herts Careline to life so families and professionals will know exactly what to expect.You can watch at www.youtube.com/@hertscareline or here on our website www.care-line.co.uk

Description: Hertfordshire County Council (HCC) has agreed to extend a partnership with North Herts Council for the delivery of telecare and assistive technology services across Hertfordshire, until 2031.At recent cabinet meetings of the district and county councils, it was agreed to extend the £3.3m-a-year partnership – which had been due to last until March 2026 – for a further five years.

Description: What happens if the service is down?On the rare occasion that there are network issues with the service, we will update our website and social media, and email and / or text you and your contacts to make you aware. Please make sure we have a mobile number or email address on your record to enable this.

Description: Do you need additional telecare?We want to make sure you and your family are aware of how to upgrade or change your service if your needs change – usually at no extra cost.If you have a standard alarm unit and pendant but feel there are other risks in your home such as fire or the issue of you falling, we have other equipment that can be programmed into your existing equipment to help keep you safe for longer.

Description: I would like a different wrist strap or neck cordPlease contact us to discuss your options if you would like a new or different type of strap for your pendant.

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