News from Herts Careline

Description: To support families during one of the most difficult times in their lives, Careline has joined the Government's Tell Us Once (TUO) service.TUO allows someone to report a death to most government organisations in a single step. Careline is included under the category "Are you getting services from your local council?"Our customer service team works hard to make joining Careline as straightforward as possible. Equally, when the time comes for someone to leave our service during the saddest of circumstances, we want the experience to be as simple and calm as possible for their families.

Description: Hertfordshire Constabulary has adopted Safe and Found Online, a new portal to help quickly locate vulnerable missing people. Now live, the initiative will provide vital support for veterans and individuals living with dementia. The constabulary is urging family members, friends and carers of those at risk of going missing to register key information about them. This information, stored securely online, can save crucial time in developing a search plan should someone go missing. The digital forms follow the nationally recognised Herbert Protocol and Forcer Protocol:

Description: Ever wondered what it's like to be a Herts Careline Technician? Join me on my day with Adam, one of our Senior technicians, to get a closer look at the day-to-day life of this essential role at Herts Careline.

Description: We've had reports from a service user receiving a call from a company pretending they have taken over the Herts Careline service. They told them they were going to cancel their alarm unit and send new pendants, so had to provide bank details. Luckily this service user refused to give the details and reported it to us at Herts Careline.Please be vigilant and advise loved ones using our service that this is categorically not the case and to never give out bank details to companies portraying to be us.

Description: This week, we're proud to join organisations across the world in celebrating International Control Room Week, a time to recognise the hard, crucial work of call operators. At Herts Careline, our team provides vital support to thousands of residents, all day and night, every day. Whether it's a medical emergency, a welfare check, or simply offering reassurance, our operators make a real difference in people's lives. We're incredibly grateful for their commitment and proud to celebrate their vital contribution to our community.

Description: Herts Careline, a leading local provider of affordable assistive technology monitoring services across Hertfordshire, has once again proven its invaluable role in supporting residents' independence and safety in the home. Their recent 2025 Customer Satisfaction Survey results are exceptional, highlighting the critical lifeline that Herts Careline provides to the community.

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