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News from Herts Careline
Celebrating Older People's Day
Celebrating Older People's DayToday marks Older People's Day, the national celebration which recognises publicly the achievements and contributions that older people make to society.Here at Herts Careline we're lucky to provide thousands of older people across Hertfordshire and beyond with community alarm and telecare support from our emergency Control Room. We're a lifeline for many who only have us to call upon, and we're privileged to be here for those who need us anytime day or night
Herts Careline's a Finalist in National Awards
Herts Careline, Hertfordshire Fire and Rescue Service (HFRS) & Unicook have been announced as Finalists in the national Security and Fire Excellence Awards 2019.
Herts Careline meets the Compassionate Neighbours group
We feel so lucky to have met the Compassionate Neighbours group at The Garden House Hospice in Letchworth yesterday. These trained volunteers work tirelessly in the community offering regular visits, companionship, emotional support and listening ear to those facing loneliness or social isolation. We came away feeling humbled, and happy to share information about our services with them so we can help more people.
Our survey says…99.8% of customers would recommend Herts Careline to a friend
Every summer we survey a proportion of our customers, as part of our commitment to making our community pendant alarm and telecare service the best it can be, and to ensure we're making them feel reassured and independent in their own homes.Every year we're humbled by the positive comments we receive, and we're pleased to share a selection of these with you, plus a summary of the results:•99.8% of customers would recommend Herts Careline to a friend or relative•99.5% of customers say the help they receive from Herts Careline Control Room Operators is 'excellent' or 'good'•99.3% of customers feel more reassured having their Herts Careline service•98.9% of customers say the help they receive from Herts Careline Customer Service Team is 'excellent' or 'good'•98.8% of customers believe their friends and relatives enjoy peace of mind knowing they have the Herts Careline service•96.9% of customers feel more independent and in control having the Herts Careline service
Hospital Discharge Service – free community alarm for 6 weeks
The Social Care teams at Lister Hospital and the Princess Alexandra Hospital, and the Early Intervention vehicles at Lister, have been provided with a package of telecare for patients who are due to be discharged from hospital, to allow them to return home safely and more quickly.
How do I update my Contacts or Responder details?
If your Contact or Responder is unable to support you, or has a change in circumstances which means they cannot attend to you, they can advise us directly using our secure eForm. Alternatively you or they can call us on 0300 999 2 999 (option 1) and inform us this way.If this is because they are on holiday for a period of time, we can make a note of the dates on your record.