News from Herts Careline

Description: On #RemembranceDay we will be observing the two-minute silence at 11am, as we remember all those who gave their lives in two world wars and many other conflicts to defend our freedoms, and the service and sacrifices the Armed Forces have made on our behalf. We will remember them.

Description: All OK is a new daily welfare check-in telephone call for people who live alone or would benefit from being check on at a distance. This discreet service provides peace of mind for you and your family, ensuring that someone is looking out for you every day without being intrusive.Every day, at a time of your convenience, our Control Room will automatically call your landline or mobile telephone. Simply press '1' to confirm you're OK, or press '2' if you need assistance. If you indicate that you need help or do not answer the call, a call operator will telephone you. If there is still no response, they will contact your emergency contacts and, if necessary, the emergency services.

Description: What happens if the service is down?On the rare occasion that there are network issues with the service, we will update our website and social media, and email and / or text you and your contacts to make you aware. Please make sure we have a mobile number or email address on your record to enable this.

Description: Do you need additional telecare?We want to make sure you and your family are aware of how to upgrade or change your service if your needs change – usually at no extra cost.If you have a standard alarm unit and pendant but feel there are other risks in your home such as fire or the issue of you falling, we have other equipment that can be programmed into your existing equipment to help keep you safe for longer.

Description: I would like a different wrist strap or neck cordPlease contact us to discuss your options if you would like a new or different type of strap for your pendant.

Description: I cannot hear my pendant outdoorsThe standard pendant is for home use only, although it can work in the garden depending on its distance away from the base unit and other factors (please test this before needing it in an emergency). We can supply a pendant that works outdoors and gives our control room your location at the point of press. This service costs an additional £5 (+VAT if applicable) per month.

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