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If you have the flu, we can help

With Autumn firmly upon us, it's the time of year when the dreaded Flu does the rounds and brings suffering to many in the community. This is especially true for the older and vulnerable residents who Herts Careline monitors community alarms's reassuring to know that we're here 24/7 to help you and your loved ones during this fraught period.

We're Which? accredited - leave us a review?

Did you know that we're Which? accredited?Herts Careline is a Which? Trusted Traders accredited service. Which? has been testing products and services for more than 60 years, and their Trusted Traders certification endorses local tradespeople and services.Which? Trusted Traders is the UK's largest independent consumer organisation, with a rich history of recognising and rewarding good services, products and businesses for the benefit of UK consumers. Their rigorous assessment process means that Which? are confident that we live up to our reputation and provide an excellent, trusted and fair service to our customers, a core value that we pride ourselves on.We value your feedback. If you are a customer of ours and would like to leave us a Review, please use this link.

How do I use a pendant alarm?

How to use your community pendant alarmWhen you have a community alarm installed, you'll get a lightweight, waterproof pendant alarm to wear around your neck or on a wrist strap. You simply push the emergency alarm pendant button to raise an alert. This lets you speak to a dedicated operator who will get you the help you need, day and night.

What's a key safe?

What is a key safe?A key safe is a secure metal box bolted to the outside of your home which houses a spare key. Herts Careline can supply and install this secure metal box to the outside of your home for free, which will contain an additional front door key to your property.The emergency services can get the key using a confidential code, which we will issue if you require their assistance, to gain access to your property, if needed.Landlords and housing associations are usually happy to grant permission to have a key safe fitted as long as you ask them first. In the same way, insurance companies are usually OK with this process too as long as you inform them first.They really are useful items to have.

What is telecare?

What is assistive technology?Assistive technology, or telecare, includes sensors and detectors such as smoke alarms, fall detectors, flood detectors, door sensors, bed mats, complex needs smart sensors that all trigger automatically if they sense a risk or issue.The sensors and detectors are to a 24/7 Hertfordshire-based Control Room that will answer an alert for help and will arrange appropriate medical support very quickly. Find out more.

Where can I buy a community pendant alarm in Hertfordshire?

Where can I buy a community pendant alarm in Hertfordshire?Herts Careline provides community alarms emergency pendants for anyone living in Hertfordshire.You can apply online at or call 0300 999 2 999 and an application form can be sent to you in the post.
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