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Supporting you during Epilepsy Awareness Week 2021

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It's Epilepsy Awareness Week so we want to make sure that we're doing all we can to share information about how our telecare service is making a difference to many young people and adults living with Epilepsy.Did you know that we can provide equipment to monitor and support young people and adults living with epilepsy? This can be at home or outside anytime time during the day and night.

Dementia Action Awareness Week 2021 - how technology can provide support

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Dementia Action Awareness Week 2021 - how technology can provide support

Step 3 – cautiously does it, nearly there

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We've made it to Step 3, albeit as it should be – very cautiously. We are now on Step 3 of the Prime Minister's government's roadmap to carefully ease lockdown restrictions in England. Thanks to the excellent progress of the vaccination programme and people keeping to the rules, the step by step approach continues forward.Fortunately for us, the pandemic has not negatively affected the Herts Careline service as we have still been able to be there for our customers during the pandemic, answering their calls for help in the usual way. We have also been able to welcome new customers by adhering to social distancing regulations whilst installing new equipment.

Another year of Which? Accreditation

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Herts Careline is a Which? Trusted Traders accredited service. Which? has been testing products and services for more than 60 years, and their Trusted Traders certification endorses local tradespeople and services.Which? Trusted Traders is the UK's largest independent consumer organisation, with a rich history of recognising and rewarding good services, products and businesses for the benefit of UK consumers. Their rigorous assessment process means that Which? are confident that we live up to our reputation and provide an excellent, trusted and fair service to our customers, a core value that we pride ourselves on.We value your feedback. If you are a customer of ours and would like to leave us a Review, please use this link.

Social Care Professionals - stay up to date on assistive technology

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Assistive Technology is always evolving and improving to deliver solutions which can enable people to live more independently and safely at home for longer. Make sure you stay up to date by reviewing our updated Professionals brochure.

Useful equipment tips

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You often ask us questions about your equipment, so let us answer a few now:• The pendant is waterproof. You can wear it in the shower but please don't submerge it in the bath(place it close by when bathing in case you need it)• Power cuts - there's a backup battery in the alarm unit which works in a power cut• Never worry if you press your pendant by mistake - just tell us you're OK and we'll reset the alarm from our end
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