Latest updates... New postal address DescriptionNorth Herts Council, which includes Herts Careline, has changed it's PO address to:Herts Careline / North Herts CouncilPO Box 7075ManchesterM28 8JXPlease note this is NOT the location of the Herts Careline control room. This remains in Letchworth, Hertfordshire.The PO Box address is for postal correspondence, and items are scanned and securely scanned to us for cost efficiency reasons - many other councils use a similar service. Are you Scam Aware? Take a look at some of the helpful recourses available that can protect you from fraud DescriptionIf you're concerned about scams for yourself or a loved one, take a look at this Little Book of Big Scams from the Metropolitan Police. Careline joins Tell Us Once service DescriptionTo support families during one of the most difficult times in their lives, Careline has joined the Government's Tell Us Once (TUO) service.TUO allows someone to report a death to most government organisations in a single step. Careline is included under the category "Are you getting services from your local council?"Our customer service team works hard to make joining Careline as straightforward as possible. Equally, when the time comes for someone to leave our service during the saddest of circumstances, we want the experience to be as simple and calm as possible for their families. Hertfordshire Constabulary has adopted Safe and Found Online - a new portal to help quickly locate vulnerable missing people DescriptionHertfordshire Constabulary has adopted Safe and Found Online, a new portal to help quickly locate vulnerable missing people. Now live, the initiative will provide vital support for veterans and individuals living with dementia. The constabulary is urging family members, friends and carers of those at risk of going missing to register key information about them. This information, stored securely online, can save crucial time in developing a search plan should someone go missing. The digital forms follow the nationally recognised Herbert Protocol and Forcer Protocol: A Day in the Life as a Herts Careline Technician - A Role That has an Impact DescriptionEver wondered what it's like to be a Herts Careline Technician? Join me on my day with Adam, one of our Senior technicians, to get a closer look at the day-to-day life of this essential role at Herts Careline. Scam warning DescriptionWe've had reports from a service user receiving a call from a company pretending they have taken over the Herts Careline service. They told them they were going to cancel their alarm unit and send new pendants, so had to provide bank details. Luckily this service user refused to give the details and reported it to us at Herts Careline.Please be vigilant and advise loved ones using our service that this is categorically not the case and to never give out bank details to companies portraying to be us. Displaying 7 to 12 of 72 Previous 1 2 3 4 5 … Next