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How do I update my Contacts or Responder details?

If your Contact or Responder is unable to support you, or has a change in circumstances which means they cannot attend to you, they can advise us directly using our secure eForm. Alternatively you or they can call us on 0300 999 2 999 (option 1) and inform us this way.If this is because they are on holiday for a period of time, we can make a note of the dates on your record.

How do I return my equipment?

If you have cancelled your service, you will receive instructions how to either return or recycle or dispose of you equipment.If we ask you to return the equipment, we will provide you with the postage paid packaging.

Do you need extra or more telecare?

We want to make sure you and your relatives are aware of how to upgrade or change your service if your needs change – usually at no extra cost.If you have a standard alarm unit and pendant, but feel there are other risks in your home such as fire or the issue of you falling, we have other equipment that can be programmed into your existing equipment to help keep you safe for longer.

How do I cancel my service?

If you no longer need your Careline or Herts Bernie service, due to the nature of the service, cancellation must be received in writing.You can do this via our secure cancellation eForm, or by writing to us:Herts Careline, P.O. Box 10613, Nottingham, NG6 6DW

Where can I buy a community alarm in Hertfordshire?

Herts Careline provides community alarms for anyone living in Hertfordshire.You can apply online at or call 0300 999 2 999 and an application form can be sent to you in the post.

We can support your loved on whilst you're on holiday

The kids are back at school next week which means many people are setting off on their 'out of season' holidays. So it might be time to think about the care of those who depend on you whilst you're away. We all have so many responsibilities, and here at Herts Careline we try and lighten the load by providing a community alarm service which means your loved one can press a button and come through to our 24/7 365 days a week Control Room if they feel unwell or have a fall.We also provide other sensors and devices which can trigger automatically if they sense a risk if levels of needs are higher. This might be a smoke alarm, fall detector or a flood detector (amongst many other devices) which alert the Control Room automatically if they sense a risk. This means that support is always on hand, and provides much reassurance to families and those they look after.Take a look through the options available to you and feel free to call us on 0300 999 2 999.
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