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Why do I need a digital community alarm unit rather than an analogue one?

Description
The UK phone network is currently being upgraded to a digital system, estimated to be completed by 2027 but some providers have made strong headway in the change in some regions already and aiming to complete by 2024. It is likely that analogue landline alarms will stop working when this happens, so if you haven't heard from your telephone provider – like BT or Virgin yet – it might be wise to contact them for their timeline.

Do I qualify for VAT exemption on my community alarm service?

Description
If you, or the person that will be using the Herts Careline service has a medical condition that meets the criteria below, you will not be charged VAT on your service. We will ask you to complete a straightforward VAT Exemption declaration service when you join.To claim VAT Exemption, on of the following must be met:

Scam Awareness - number to call if you're worried

Description
If you or a family member has been a victim or is worried they could be a victim of scam callers, this organisation is a very useful source of information.You can report fraud or cyber crime to Action Fraud any time of the day or night using their online fraud reporting tool. You can also report and get advice about fraud or cyber crime by calling 0300 123 2040.

Digital switchover and scams risks - be alert

Description
The UK's telephone network is changing. Between now and 2027 most telephone providers will be moving their customers from old analogue landlines over to new upgraded landline services using digital technology. This means services that rely on the old landline system such as home phones and healthcare devices will be switched over.

Value for money – see what's included in our service

Description
We understand that the cost-of-living situation is causing us to all examine our finances. We want to reassure you that your service continues to be subsidised by Hertfordshire County Council, and that we're doing all that we can to keep the price that you pay to a minimum.

Are you worried about a family member?

Description
If you've noticed that a family member or neighbour has become more vulnerable, Herts Careline assistive technology equipment can help to manage a wide range of risks to a person in their home.Risk from falls, heating issues, the risk of fire, floods, wandering, seizures, and many other issues, may have come to the fore recently and Herts Careline may be able to provide a solution with their assistive technology service.
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