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National Day of Reflection

Today, at twelve o'clock, we will join the nation in a moment of National Reflection to mark the first anniversary of the first UK lockdown.We say thank you to the NHS and every key worker who has worked tirelessly during this most challenging year. We remember those who sadly lost their lives as a result of coronavirus, their families and friends, and to the many who have been isolating, shielding and unable to see their loved ones as they usually would.On a personal note, Herts Careline has been a lifeline to those who live alone or shielding. We are hugely proud of all our call operators and office team who have been able to ensure our essential service has continued to provide 24/7 support as usual during the most challenging of times.

We're at the TSA's first virtual ITEC Conference this week

This week we're attending the TSA's first virtual ITEC Conference.Herts Careline is a member of TSA, the industry body for Technology Enabled Care (TEC), representing the largest industry specific network in Europe and bringing together a growing membership of organisations across local government, health and the private sector.During the pandemic, technology has enabled communication and independence in difficult times, and we're delighted to have made a difference across Hertfordshire. Usually, we would be attending the conference in a huge exhibition hall, but obviously the world is a different place this year. However, the virtual conference promises to offer four days of insights, industry launches and networking to ensure we're fully informed as ever to drive our service forward, continuing to make a difference to people's lives.

Feeling thankful on Mother's Day

This Mothering Sunday is particularly poignant for those who can't visit their loved ones as they usually would.Our thoughts are with everyone during this difficult time, and we're looking forward to a brighter future.

Do you need help with travel to get your vaccine? Or to a hospital appointment?

The North Herts & Stevenage Community Transport service helps less able residents of North Herts & Stevenage solve their transport problems. The scheme uses a dedicated team of volunteers who all use their own cars to transport passengers to healthcare appointments at hospitals, clinics and surgeries, in addition to dental appointments, day centres and exercise / therapy classes etc.The scheme is aimed at individuals who are unable to use other passenger transport due to age, frailty, impaired mobility, disabilities and special needs. It may also be due to no alternative transport being available. There is a mileage rate of 45p per mile which is paid to the Volunteer Driver, with a minimum charge of £5.

Roadmap out of Lockdown – we're here for you as always

The Prime Minister has announced the government's roadmap to cautiously ease lockdown restrictions in England. Thanks to the excellent progress of the vaccination programme, the step by step approach will begin on 8th March 2021.The roadmap, which has now been published on, outlines four steps for easing restrictions. Before proceeding to the next step, the Government will examine the data to assess the impact of previous steps.We're in a fortunate position that the pandemic has not negatively affected the Herts Careline service as we have still been able to be there for our customers during the pandemic, answering their calls for help in the usual way. We have also been able to welcome new customers by adhering to social distancing regulations whilst installing new equipment.So, rest assured that when you need us, we are here, and lets look forward cautiously to a brighter time.

Make sure you're registered with a GP

To help stop the spread of COVID-19, it is vital that as many people as possible receive the vaccine.Currently, over 15 million people in the UK have received at least one of their vaccinations, but we must do everything we can to make sure that when the time is right for individuals to receive theirs, that everyone who wants to have it has access to it.If you are registered with a GP, you will automatically qualify to receive it. However, if you're not registered with a GP, now is an essential time to do this.
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