News from Herts Careline

Description: Over the Christmas period our Control Room will be taking calls 24/7 in the usual way.Our installation team will be available for urgent issues over the Christmas period should they be required, as well as for other issues.Our administration team will be processing Referrals up until 4pm on Friday 22nd December 2023. During the period 27th, 28th and 29th December, inboxes will be monitored for urgent referrals or urgent call-backs. The team will then process referrals again from Wednesday 3rd January 2024.This season is one of our busiest and we're fully equipped to provide reassurance and emergency support for everyone we provide support for.

Description: Just in time for Christmas, Herts Careline has launched a new service – the Vivago Care Watch system. This is a smart watch which can monitor someone's health and wellbeing so the Herts Careline control room can aim to alert both the wearer and the family to any changes or worries with certain aspects of their health before they become an issue. It also has an emergency alarm button to summon our help if needed.

Description: Are you looking for that perfect Christmas gift for your parent or grandparent? Do you want to help them to keep their independence over the winter period and beyond? Then give the gift of independence and reassurance this Christmas with a community alarm from Herts Careline.Knowing what Christmas gift to buy for an older person can sometimes be tricky. They usually have everything they need! But we think we have a solution to this age-old problem – a community alarm.

Description: Community alarm and telecare services can be a real reassurance for carers if they need to attend work, pop to an appointment or take a moment to themselves. Knowing we're on hand 24/7 if they cant be can offer much needed peace of mind. Find out more at www.care-line.co.uk #carersrights

Description: We all love a Christmas tree. Whether nostalgic, on-trend, multi-coloured, traditional, tall or short – putting the tree up is one of the first customs of the festive season. And what could be nicer to adorn such a feature than your very own Herts Careline special bauble.So, this year, anyone joining the Herts Careline service in December will be presented with a festive bauble to hand on their tree, by our very own technicians when they install your equipment. Then, as well as enjoying the peace of mind and reassurance that having the Herts Careline community alarm service will bring you, you we'll also be 'present' on your tree! The baubles are made of recycled plastics, produced in the UK so we're being mindful of our plant. And they can be brought out year after year or gifted to family if you prefer.

Description: Last week, we were fortunate to have a visit from members of the Early Intervention Team (EIV) West. The EIV can provide an urgent response to people in the community for certain situations, such as when they have fallen, have a minor injury or ailments amongst many other concerns. The fully qualified paramedics and crew provide medical assessments as well as looking at the patient and carer functions within the home environment to see whether the patient can remain at home with community resources and assistive equipment. If the patient does require a visit to hospital, an emergency ambulance will be despatched to take them.

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