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Here for you and your family this summer

Description
The summer holidays are approaching so it might be time to think about the care of those who depend on you whilst you're away. We all have so many responsibilities, and here at Herts Careline we try and lighten the load by providing a community alarm service which means your loved one can press a button and come through to our 24/7 365 days a week Control Room if they feel unwell or have a fall.

Carers Week 2018 - see how we can help

Description
Carers Week is an annual awareness campaign to celebrate and recognise the vital contribution made by the UK's 6.5 million carers.Herts Careline has a wide variety of assistive technology solutions that can help bring reassurance to carers that they know the person they care for has a means of calling for help if needed, if they have to pop out of the house for work, an appointment or a well earned rest.We also offer a 5% discount to those on the Carers in Herts Carers' Passport Scheme.

Herts Careline is a member of TSA

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Herts Careline is a member of TSA,

Dementia Action Week 2018

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Dementia Action Week 2018

Herts Careline achieves a Gold Standard of 100% customer satisfaction in its latest survey

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Herts Careline has achieved a 100% recommendation rate from its customers. This exceptional performance was generated from the service's annual customer satisfaction survey with gathers the opinions of those using the service.

Herts Careline moves to new Alarm Receiving Centre (ARC) based in Letchworth

Description
Herts Careline's community alarm, telecare and corporate out of hours service has moved its Control Room to a new site, investing in the long term future of the service for its 16,000+ customers. The service has experienced huge growth over the past few years as demand for assistive technology to support people's independence in their own home has seen a steep increase in interest as people see the benefits it can bring.Such increase in performance has meant the previous site at Harkness Court, Hitchin had reached capacity and in order to continue to support the growth safely, the decision was taken to move the ARC into the Council's Offices in Letchworth Garden City. David Martins-Hesp, Assistive Technologies Manager, said "This is an exciting opportunity for Herts Careline and the team of 24/7 call operators who continue to support those in need from an improved working environment. It's essential that we keep our Control Room in Hertfordshire as 'being local' is so important to our customers."Assistive technology, such as community alarms and telecare services, can provide much needed reassurance for users and their friends, families, and carers, as they know help is on hand at the press of a button, 24 hours a day, 7 days a week.
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