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Do you need companionship or transport help?

If you, or someone you know needs a little support, take a look at North Herts CVS services for people living in the community:Reach Out is their project which provides companionship and practical support to older people who are medically vulnerable and at risk of hospital admission, or have recently been discharged from hospital. Reach Out can assist people by linking them up with a volunteer in their neighbourhood who can offer support to them in their own home – helping them to adjust to and recover from illness, whilst also reducing social isolation and loneliness. Find out more about this service Reach Out Hertfordshire - Helping People at Home (, if you need help with transport to take you to a medical appointment or vaccination, amongst other things, they also have a transport service. Find out more about the transport service here NHCVS Transport - Our Service

Changes to the UK telephone system and your community alarm / telecare system

There are changes that are being made to the UK telephone system. This may affect the lifeline community alarm service that customers receive from Herts Careline.We want to make sure that your lifeline alarm system and pendant continues to work for you effectively and keeps you safe.What is happening to the telephone system?In the UK, the analogue telephone system that we have used for many years is being gradually replaced with a modern digital system. This is called a digital upgrade. This is because the UK needs a modern telephone system which can handle how people want to communicate by using their mobile phones, laptops, tablets or other electronic devices.The digital upgrade is planned to be completed by the end of 2025 and phone companies are already encouraging people to upgrade their phone systems. This will involve your phone provider arranging for a telephone engineer to come to your home to install the new system.

Christmas Opening hours 2021

Christmas opening hoursThe emergency Control Room will be open as usual 24/7 over the entire festive periodThe administration team will be processing Referrals up until 23 December 4pm. They will then process Referrals again from 4 January 2022.

Herts Careline secures partnership to support 3,300 residents across Herts

Herts Careline has been appointed by Hertfordshire County Council (HCC) as their sole provider for delivery of assistive technology services across Hertfordshire. This is a significant milestone for the service as HCC's health and social care professionals will now make direct referrals to Herts Careline for those needing community alarms, telecare and other assistive technology solutions. Herts Careline is also transferring approximately 3,300 of HCC's previous provider's service users across to their Control Room. Assistive technology, such as community alarms and telecare services, provide much needed reassurance for service users and their friends, families, and carers, as they know help is on hand if they fall or feel unwell, 24 hours a day, 7 days a week.Cllr Gary Grindal, North Hertfordshire District Council's Executive Member for Housing and Environmental Health , said: "This is a significant achievement for the Careline Team, not only to be appointed as the sole provider for the County Council service users, which shows a significant level of trust in Careline's service, but also that the service transfer has been a success so far and most importantly has been seamless for the service users. Thank you to the Careline team who work tirelessly to ensure this hand over worked so well during such difficult and trying times for everybody."To find out more about Herts Careline visit or email call 0300 999 2 999.

Herts Careline Customer Satisfaction Survey Results

During the pandemic, the Herts Careline assistive technology equipment and service has been a lifeline to people who live alone, and to older and vulnerable members of the community.It has been a challenging year for everyone, and the Herts Careline service has adapted to ensure it can still provide support to both new and existing customers. The most recent Customer Satisfaction Survey results are a testament to our team's dedication and commitment; and we're delighted that so many people are finding us such a positive help and source of support in their lives. The highlights are:• 97% would recommend Herts Careline to a friend or relative• 92% feel more independent and in control having their assistive technology service• 95% feel more reassured having your assistive technology service• 96% say it gives friends / family peace of mind knowing they have the Herts Careline service• 92% feel confident using their equipment• 92% say the advice they receive from the call operators is 'excellent' or 'good'• 89% say the advice they receive from the customer support team is 'excellent' or 'good'Find out how the Herts Careline service can support independence and help manage risks in the home by visiting or emailing or calling 0300 999 2 999.

Home and Away Service – a pendant that works outdoors

In 2020, Herts Careline launched its Home and Away Service - a pendant alarm and telecare device that works at home and outdoors.Peace of mind wherever you are now comes in 3 options:• Eva and GO - the home and away solution. An alarm base unit and pendant which can be used both inside and outside the home. • Eva and GO telecare - as above with additional telecare devices and sensors that can be linked to the alarm base unit if the service user has additional risks and needs. • GO - a pendant for use outside the home only, incorporating GPS and 3G mobile technology.For each option, when activated, the pendant sends an alert along with your location to Herts Careline's 24/7 control room. The wearer can talk with the call operator over the speakerphone on the device and help will be arranged.So, whether you're at home, in town, out walking or visiting a friend, the GO pendant is with you every step of the way. Combine it with an Eva base unit and it doubles up as a home community alarm too.Call 0300 999 2 999 (option 1) to discuss prices and which device would be best for you.
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