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Step 3 – cautiously does it, nearly there

We've made it to Step 3, albeit as it should be – very cautiously. We are now on Step 3 of the Prime Minister's government's roadmap to carefully ease lockdown restrictions in England. Thanks to the excellent progress of the vaccination programme and people keeping to the rules, the step by step approach continues forward.Fortunately for us, the pandemic has not negatively affected the Herts Careline service as we have still been able to be there for our customers during the pandemic, answering their calls for help in the usual way. We have also been able to welcome new customers by adhering to social distancing regulations whilst installing new equipment.

Another year of Which? Accreditation

Herts Careline is a Which? Trusted Traders accredited service. Which? has been testing products and services for more than 60 years, and their Trusted Traders certification endorses local tradespeople and services.Which? Trusted Traders is the UK's largest independent consumer organisation, with a rich history of recognising and rewarding good services, products and businesses for the benefit of UK consumers. Their rigorous assessment process means that Which? are confident that we live up to our reputation and provide an excellent, trusted and fair service to our customers, a core value that we pride ourselves on.We value your feedback. If you are a customer of ours and would like to leave us a Review, please use this link.

Social Care Professionals - stay up to date on assistive technology

Assistive Technology is always evolving and improving to deliver solutions which can enable people to live more independently and safely at home for longer. Make sure you stay up to date by reviewing our updated Professionals brochure.

Useful equipment tips

You often ask us questions about your equipment, so let us answer a few now:• The pendant is waterproof. You can wear it in the shower but please don't submerge it in the bath(place it close by when bathing in case you need it)• Power cuts - there's a backup battery in the alarm unit which works in a power cut• Never worry if you press your pendant by mistake - just tell us you're OK and we'll reset the alarm from our end

Refer a friend receive £10 voucher

Many of our customers recommend our services to friends and family. In recognition of this support, our Refer a Friend scheme will send you a £10 M&S voucher if the person you refer joins our service.Simply quote'FRIENDS15' to us via phone - 0300 999 2 999 - or email

Has a family member become more vulnerable? We can help.

During the pandemic, if you've noticed that a family member or neighbour has become more vulnerable, Herts Careline assistive technology equipment can help to manage a wide range of risks to a person in their home.Risk from falls, heating issues, the risk of fire, floods, wandering, seizures and a whole array of other issues, may have come to the fore recently and Careline may be able to provide a solution. More information can be found under our 'Risks in the home' section.
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