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Professionals - refer a person for assistive technology


We work closely with health and social care professionals, carers, the NHS, GPs, Nurses, Pharmacists, support groups, community hubs, charities, Hertswise, the Police, Herts Fire & Rescue and other professional referral partners to ensure that those in their care in the community receive the benefits of assistive technology as quickly as possible.

Our services are available to anyone you believe would benefit from the increased reassurance, safety and independence that assistive technology can bring.

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Assistive technology:

All these sensors and detectors can be linked to our 24/7 Hertfordshire-based Control Room which will answer an alert for help and will arrange appropriate emergency support quickly. Our solutions include, but are not limited, to:

  • community alarm and pendant
  • smoke alarms
  • stove guard to cut power at the source if an electric hob is left unattended
  • fall detectors
  • flood detectors
  • door sensors
  • room sensors
  • bed and chair mats
  • complex needs smart monitors
  • many other solutions we can provide

Make a referral

We'll install appropriate assistive technology in your service user’s or patient's home, depending on their specific needs as described by you on your referral form.

We can also assess and bespoke our services for people with complex needs, epilepsy, dementia, mobility issues or learning disabilities.

You can also refer via ACSIS - (open client record, open case file, click on Documents, create document, general template, Careline).

Please note once a referral is made, we will send an application pack to the address you give us for the service user. If you prefer the pack to be sent to a different address or require our free form filling service then please state this on the referral form to avoid delay.


Access to this service is not means tested.

There is a substantially subsidised monthly charge of £20 + VAT per month (inclusive of all calls) and the same price as just a community alarm) – this covers the cost of monitoring calls, equipment maintenance and an Emergency Response Service. This is substantially lower than other providers. Our Standalone service is charged at a lower rate. See our price list.

There are no installation or equipment costs and we can have the service in place within 14 days, often sooner in certain circumstances.

Free form filling service

We offer a free form filling service.

Some service users may not have family or friends to help them complete their application form.

If they need help, you can request our free form filling service - just make a note on your referral form.