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Professionals - telecare equipment


We can offer a wide variety of both general and complex needs telecare depending on the needs of service users.

General telecare

General telecare equipment:

  • Alarm base unit and pendant – the alarm unit sends an alert call to our control centre when the pendant or other sensor is triggered 24/7.
  • Fall detector - detects falls automatically and sends an alert for help
Please note: a fall detector is only effective for those service users that are at very high risk of falls such those living with Epilepsy (or other blackout conditions), or those living with Dementia.

Supplying service users with a Fall Detector, where they do not have the above conditions, can cause distress, as they can generate false calls due to the way they are used. 

  • Smoke detector – if it senses smoke it automatically sends an alert to the control centre; this can be a potential lifesaver.
  • Carbon monoxide detector – if carbon monoxide is sensed, the device alerts the control centre immediately.
  • Ambient temperature monitor – detects abnormal temperatures, or a sudden rise or fall in temperature.
  • Heat sensor – if a significant rise in room temperature is detected, an alarm is triggered.
  •  Flood detector - alerts to a bath or sink overflowing which could cause water damage or expense.

Complex needs telecare

If a service user has complex needs, our professional assessment team, Independent Living Supplies, will visit them at home to determine which of our telecare solutions are the most appropriate.

We also work with local authorities to support those living in their sheltered housing and independent living facilities.

Complex needs equipment:

  • NEW - Pill / Medication Dispenser -  a carrousel with slots which can be loaded with pills, and can be dispensed at pre-set times each day to remind the person to take their medication. This can be monitored by our control room.
  • Deaf smoke alarm / vibrating pad – if a fire is detected the smoke alarm sounds, the strobe light flashes, the pillow pad vibrates and an alarm call is triggered.
  • Stove Guard - a device for the kitchen ceiling that cuts off an electric cooker (not gas) at the source if it gets too hot or if there is a risk of fire. It significantly reduces the risk of a fire ever happening, and it’s already proving a life saver for many who live with dementia, epilepsy and other conditions. 
  • Bed and floor mats – to ensure a person has returned to their chair, bed or room during the day or night.
  • Timed bed alarms - alerting a family member or carer if the user was out of bed, or not back in bed, within a pre-set time
  • Home & Away Service - Eva and GO - a community alarm base unit and pendant incorporating GPS and 3G mobile technology, which can be used both inside and outside the home
  • Panic buttons - for those at risk
  • Environmental sensors – detecting fire, excessive temperature and flooding
  • Fall detector – detects stumbles, trips and falls
  • Enuresis sensors – alerting some to a person who is incontinent and requiring personal care
  • Epilepsy alarms –  a range of epilepsy monitoring sensors covering different seizure types 
  • Guardian Monitor - our most advanced epilepsy monitor is designed to support multiple seizure types and used by many schools, universities, hospitals and respite centres because of its easy integration and adaptability.
  • Companion Monitor - a bed based monitor for tonic-clonic seizures and convulsive seizures. Alerts go to a hand held pager with a range of 450m or can connect to our control room.
  • Companion Mini - a small, digital movement sensor can be applied in some of the most challenging situations when supporting tonic-clonic seizures.
  • Pock-iT - a wearable device designed for those with epilepsy whose seizure presents itself through a decreased or raised pulse rate.
  • Door alarms – monitoring the exit of the main door as well as individual rooms within the flats where people may require support, for example, bathrooms visits
  • Communication aids and boards - to help those with sensory impairments
  • Night lights - to help prevent trips or falls in the dark
  • Simple remote controls - to help people with movement issues.