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Professionals - telecare equipment


We can offer a wide variety of both general and complex needs telecare depending on the needs of service users.

General telecare

General telecare equipment includes:

  • Alarm base unit and pendantas a minimum, service users have this. The alarm unit sends an alert call to our control centre when the pendant or other sensor is triggered 24/7.
  • Fall detector – this detects stumbles, trips and falls. This is instead of the traditional pendant. The user can either press the button for help or the detector will automatically trigger when it senses a fall.
Please note that a Fall Detector is only effective for those service users that are at very high risk of falls such those living with Epilepsy (or other blackout conditions), or those living with Dementia.

Supplying service users with a Fall Detector, where they do not have the above conditions, can cause distress, as they can generate false calls due to the way they are used. This can lead to inconvenience and unnecessary concern to the service user.

  • Smoke detector – when the detector senses smoke it automatically sends an alert to the control centre; this can be a potential lifesaver.
  • Carbon monoxide detector – if carbon monoxide is sensed, the device alerts the control centre immediately.
  • Ambient temperature monitor – detects abnormal temperatures, or a sudden rise or fall in temperature.
  • Heat sensor – if a significant rise in room temperature is detected, an alarm is triggered.

Complex needs telecare

We can assess and bespoke our services for people with epilepsy, dementia, mobility issues, learning disabilities and other complex needs.

If a service user has complex needs, our professional assessment team, Independent Living Supplies (ILS), can visit them at home to determine which of our telecare solutions are the most appropriate.

We also work with local authorities to support those living in their sheltered housing and independent living facilities.


Complex needs equipment includes:

  • Passive Infrared Sensor (PIR) – detects motion within a home. If no movement is detected within a pre-set period, an alert call will be activated. This can be beneficial for those who live alone, those who don't get regular visitors and for intruder detection.
  • Deaf smoke alarm / vibrating pad – a smoke alarm kit exclusively for deaf and hard of hearing people. If a fire is detected the smoke alarm sounds, the strobe light flashes, the pillow pad vibrates and an alarm call is triggered.
  • Stove Guard - a discreet device that sits on the ceiling in the kitchen, and cuts off an electric cooker at the source if it gets too hot or if there is a risk of fire. It significantly reduces the risk of a fire ever happening, and it’s already proving a life saver for many who live with dementia, epilepsy and other conditions. This is only available for electric cookers, not gas. This service from us was a Finalist in the National Security & Fire Excellence Awards 2019.
  • Bed and floor mats – to ensure a person has returned to their chair, bed or room during the day or night.
  • Timed bed alarms - alerting a family member or carer if the user was out of bed, or not back in bed, within a pre-set time
  • Panic buttons - for those at risk
  • Motion sensors - detect movement and lack of movement.
  • Environmental sensors – detecting fire, excessive temperature and flooding
  • Fall detectors – for those at risk of falling, if unsupervised
  • Enuresis sensors – alerting some to a person who is incontinent and requiring personal care
  • Epilepsy alarms –  a full range of epilepsy monitoring sensors covering different seizure types – wrist worn and bed based - reducing or removing the requirement for intrusive night checks
  • Guardian Monitor - our most advanced epilepsy monitor is designed to support multiple seizure types and used by many schools, universities, hospitals and respite centres because of its easy integration and adaptability.
  • Companion Monitor - a bed based monitor for tonic-clonic seizures and convulsive seizures. Alerts go to a hand held pager with a range of 450m or can connect to a Care Alarm which will dial off-site for Herts Careline’s 24/4 Control Centre.
  • Companion Mini - a small, digital movement sensor can be applied in some of the most challenging situations when supporting tonic-clonic seizures.
  • Pock-iT - a wearable device designed for those with epilepsy whose seizure presents itself through a decreased or raised pulse rate.
  • Door alarms – monitoring the exit of the main door as well as individual rooms within the flats where people may require support, for example, bathrooms visits
  • Communication aids and boards - to help those with sensory impairments
  • Night lights - to help prevent trips or falls in the dark
  • Simple remote controls - to help people with movement issues.